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CUSTOMER SERVICE INTERUPTION - TUE 12 DEC 

Council’s customer service centres will have a planned service interruption on Tuesday, 12 December that will temporarily impact customer service hours. 

Customer Service Centres - Erina: closed all day | Wyong: closed from 12.30pm | Gosford: closed from 12pm. All Council Customer Service services will resume as normal from 8.30am Wednesday, 13 December. For urgent matters, you can still call us on 02 4306 7900. Our online Customer Service Centre is also always available. 

COUNCIL OFFICE CLOSURES - CHRISTMAS AND NEW YEAR 2023

  • Council offices will be closed over the holiday period from Mon 25 Dec 2023 to Mon 1 Jan 2024 (re-opening Tues 2 Jan 2024).  Some of Council’s services and facilities will be closed or have changes, however essential services will continue to operate.  
  • VIEW FULL DETAILS HERE
  • For urgent reports or issues, call Council on 02 4306 7900 at any time.  Non-urgent reports, and enquiries can be lodged 24/7 through our online Customer Service Centre (and progressed from 2 Jan).
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Pay your water bill online discover what charges you will find on your water bill learn how to read your water meter and much more.

Pay your water bill

Water accounts have a 'pay by' date of at least one month from the date it is issued.

Pay your water bill online

For more details on alternative payment options, refer to your water account notice or our Payment Options page.

Water usage

Central Coast Council reads water meters on a rolling quarterly basis, with a water account issued after each reading. All property types pay a water usage charge based on the volume of water that passes through the water meter, with strata plans paying a percentage of the shared meter as defined by the strata plan. Water usage charges are applied for every kilolitre (thousand litres) of water used.

eNotices

eNotices is our customer portal system to view your rates and water notices. This service allows you to log in, view and manage your notices online. 

To register for this free service, please follow the steps below:

  1.  Follow the link to centralcoast.enotices.com.au
  2. Sign up using your email and reference number (located on the front of your notice)
  3. Verify through the confirmation link sent to your email
  4. Enter your mobile number and create password

Should you require a copy of your notice or assistance with registering for eNotices, please contact our Customer Service Team on 02 4306 7900.

See the full terms and conditions.

Frequently Asked Questions

Read the answers to these FAQs below for information on how we calculate your water accounts, how to pay, pensioner rebates and more.

 

  • Your water meter is read every quarter and your account is posted out approximately two weeks later.

    The prices Council charges for water, sewerage & stormwater drainage services are regulated by the NSW Independent Pricing and Regulatory Tribunal (IPART). Details can be found on IPART’s website.

  • All water bills are due for payment one month after they are issued. If you need to make a payment arrangement, please contact Council’s Credit Management Section.

  • Water accounts have a fixed Water, Sewer and Stormwater Drainage charge plus a usage component. On non-residential properties, there may be additional Trade Waste usage and fixed charges. Your water usage (and sewer usage on non-residential properties), is variable and depends upon the water that has passed through your meter.

  • Council provides eligible pensioners with a maximum rebate of $175 each year. This is comprised of up to $87.50 on water charges and $87.50 on sewerage charges. More detailed information can be found on the Pensioner Rebates & Hardship Assistance page.

  • Yes. Interest accrues on water charges that remain unpaid after the due date.

  • Details of proposed charges will be included in the draft Operational Plan.

  • You can register to receive your water accounts through BPAY View by logging on to your internet banking.

    eNotices is our customer portal system to view your rates and water notices. This service allows you to login, view and manage your notices online. 

    To register for this free service, please follow the steps below:

    1.  Follow the link to centralcoast.enotices.com.au
    2. Sign up using your email and reference number (located on the front of your notice)
    3. Verify through the confirmation link sent to your email
    4. Enter your mobile number and create password

    Should you require a copy of your notice or assistance with registering for eNotices, please contact our Customer Service Team on 1300 463 954.

    See the full terms and conditions.

  • The maximum prices Council can charge for water, sewerage and stormwater drainage services are regulated by the NSW Independent Pricing and Regulatory Tribunal (IPART).

    Details can be found on IPART’s website at:

    You can also refer to council's complete list of Fees and Charges.

    Water service charges pay for the availability of the water supply and for future work to secure it. This also applies to vacant land, where water is connected.

    Sewerage service charges apply to all properties that can readily connect to Council’s sewerage system. Most residential properties and vacant land have a fixed sewerage charge and the cost for non-residential properties is based on the size of the water meter. Trade waste charges may apply to some non-residential properties and will depend upon percentage of water discharged to the sewer.

    Stormwater drainage charges apply to all rateable properties within Council's declared drainage areas and help fund drainage works capital and maintenance costs across the Local Government Area.

    Read more information about water, sewerage and stormwater drainage charges on your water bill.

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