Pay a water bill

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Pay your water bill

Water accounts have a 'pay by' date of at least one month from the date it is issued. To pay your water account online, use our e-Council Service.

For more details on alternative payment options, refer to your water account notice or our Payment Options page.

Water usage

Central Coast Council reads water meters bi-annually with a water account issued after each reading. All property types pay a water usage charge based on the volume of water that passes through the water meter, with strata plans paying a percentage of the shared meter as defined by the strata plan. Water usage charges are applied for every kilolitre (thousand litres) of water used.

Water, sewerage and stormwater drainage charges

Water, sewerage and stormwater drainage service charges are included on your quarterly water bills together with your water and sewer usage charges. All residential properties are deemed to have a 20mm meter, while non-residential properties charges are based on the size of the water meter.

For more detailed information on how water, sewerage and drainage charges are determined see our Water FAQ page.

Low Impact stormwater drainage charge

Businesses and Non-Residential Properties which have taken steps to reduce the impact of their stormwater drainage discharge can apply to Council for consideration of a discounted Low Impact stormwater drainage charge.  The Low Impact rate is equivalent to the minimum charge for Businesses and Non-Residential Properties.

For more detailed information on the Low Impact stormwater drainage charge or to download the Application Form see our Low Impact FAQ page.

Your water meter

Access to your water meter

To provide Council with reasonable access to the water meter for the purposes of reading and/or maintenance, property owners should ensure space of a least 300mm around and below the water meter and 1200mm above the meter is cleared.

The water meter must be clear of shrubs and trees, hazardous plants, soil and other obstructions. Should your water meter be behind a locked gate or a dog is within its proximity, please contact Council to make access arrangements. If our water meter reader is unable to access your water meter, a card may be left in your letter box requesting suitable access to your water meter and a current water meter reading be provided to Council.

How to read your water meter

  • Locate: Water meters are usually located in line with the front boundary of your property.
  • Identify: Water meters vary – some have numbers and clocks, others only have numbers. The meter generally reads from left to right – black digits show the kilolitres (1,000 litres) and red digits show the single litres used. Your meter may have two, three or four red numbers.
  • Record: Recording your meter reading regularly will show how much water you use and help you detect leaks early.

Checking for a leak

To check if you water meter is leaking, simply stop using water and watch your water meter. If the red numbers keep moving, you may have a leak. Please note that it may take an hour or more to notice the numbers move.

Pay your water bill

Water accounts have a 'pay by' date of at least one month from the date it is issued.

To pay your water account online, use our online payment page.

For more details on alternative payment options, refer to your water account notice or our Payment Options page.

Water usage

Central Coast Council reads water meters quarterly with a water account issued after each reading. All property types pay a water usage charge based on the volume of water that passes through the water meter, with strata plans paying a percentage of the shared meter as defined by the strata plan. Water usage charges are applied for every kilolitre (thousand litres) of water used.

Water, sewerage and drainage charges

Water, sewerage and stormwater drainage service charges are included on your quarterly water bills together with your water and sewer usage charges. All residential properties are deemed to have a 20mm meter, while non-residential properties charges are based on the size of the water meter.

For more detailed information on how water, sewerage and drainage charges are determined see our Water FAQ page.

Low Impact stormwater drainage charge

Businesses and Non-Residential Properties which have taken steps to reduce the impact of their stormwater drainage discharge can apply to Council for consideration of a discounted Low Impact stormwater drainage charge.  The Low Impact rate is equivalent to the minimum charge for Businesses and Non-Residential Properties.

For more detailed information on the Low Impact stormwater drainage charge or to download the Application Form see our Low Impact FAQ page.

Your water meter

Access to your water meter

To provide Council with reasonable access to the water meter for the purposes of reading and/or maintenance, property owners should ensure space of a least 300mm around and below the water meter and 1200mm above the meter is cleared.

The water meter must be clear of shrubs and trees, hazardous plants, soil and other obstructions. Should your water meter be behind a locked gate or a dog is within its proximity, please contact Council to make access arrangements. If our water meter reader is unable to access your water meter, a card may be left in your letter box requesting suitable access to your water meter and a current water meter reading be provided to Council.

How to read your water meter

  • Locate: Water meters are usually located in line with the front boundary of your property.
  • Identify: Water meters vary – some have numbers and clocks, others only have numbers. The meter generally reads from left to right – black digits show the kilolitres (1,000 litres) and red digits show the single litres used. Your meter may have two, three or four red numbers.
  • Record: Recording your meter reading regularly will show how much water you use and help you detect leaks early.

Checking for a leak

To check if you water meter is leaking, simply stop using water and watch your water meter. If the red numbers keep moving, you may have a leak. Please note that it may take an hour or more to notice the numbers move.

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Water FAQ

Read the answers to these frequently asked questions for information on how we calculate your water accounts, how to pay, pensioner rebates and much more.

Low Impact stormwater drainage charge

Businesses and Non-Residential Properties which have taken steps to reduce the impact of their stormwater drainage discharge can apply to Council for consideration of a discounted Low Impact stormwater drainage charge...
Last updated : Thu 11 Jul 2019