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Pay your water bill

Water accounts have a 'pay by' date of at least one month from the date it is issued. To pay your water account online, use our e-Council Service.

For more details on alternative payment options, refer to your water account notice or our Payment Options page.

Water usage

Central Coast Council reads water meters on a rolling quarterly basis, with a water account issued after each reading. All property types pay a water usage charge based on the volume of water that passes through the water meter, with strata plans paying a percentage of the shared meter as defined by the strata plan. Water usage charges are applied for every kilolitre (thousand litres) of water used.

Water, sewerage and stormwater drainage charges

Water, sewerage and stormwater drainage service charges are included on your quarterly water bills together with your water and sewer usage charges. All residential properties are deemed to have a 20mm meter. Non-residential properties charges are based on the size of the water meter, unless they are part of a mixed multi premise (combination of residential and non-residential properties).

For more detailed information on how water, sewerage and drainage charges are determined see our Water FAQ page.

Low Impact stormwater drainage charge

Non-residential properties which have taken steps to reduce the impact of their stormwater drainage discharge can apply to Council for consideration of a discounted Low Impact stormwater drainage charge.  The Low Impact rate is equivalent to the minimum charge for non-residential properties.

For more detailed information on the Low Impact stormwater drainage charge or to download the Application Form see our Low Impact FAQ page.

Your water meter

Council is responsible for your water meter, meter tap and the pipes and inspection points leading to your point of connection.

Property owners are responsible for all pipes and fittings on the property from their point of connection. They must also ensure the meter has safe and reasonable access at all times.

Access to your water meter

To provide Council with reasonable access to the water meter for the purposes of reading and/or maintenance, property owners should ensure space of a least 300mm around and below the water meter and 1200mm above the meter is cleared. The water meter must be clear of shrubs and trees, hazardous plants, soil and other obstructions.

Should your water meter be behind a locked gate or a dog is within its proximity, please contact Council to make access arrangements. If our water meter reader is unable to access your water meter, a card may be left in your letter box requesting suitable access to your water meter and a current water meter reading be provided to Council.

How to read your water meter

  • Locate: Water meters are usually located in line with the front boundary of your property.
  • Identify: Water meters vary – some have numbers and clocks, others only have numbers. The meter generally reads from left to right – black digits show the kilolitres (1,000 litres) and red digits show the single litres used. Your meter may have two, three or four red numbers.
  • Record: Ony record the black digits. Recording your meter reading regularly will show how much water you use and help you detect leaks early.

Checking for a leak

To check for a water leak on your property, turn off all water (taps, washing machine etc.) excluding the tap at the water meter and refrain from using any water. Record the numbers on your water meter or take a photo. Leave the water off for at least an hour and then take another reading. If the reading on your meter has increased, you may have a leak and should contact a plumber immediately.

Pay your water bill

Water accounts have a 'pay by' date of at least one month from the date it is issued.

To pay your water account online, use our online payment page.

For more details on alternative payment options, refer to your water account notice or our Payment Options page.

Water usage

Central Coast Council reads water meters on a rolling quarterly basis, with a water account issued after each reading. All property types pay a water usage charge based on the volume of water that passes through the water meter, with strata plans paying a percentage of the shared meter as defined by the strata plan. Water usage charges are applied for every kilolitre (thousand litres) of water used.

Water, sewerage and drainage charges

Water, sewerage and stormwater drainage service charges are included on your quarterly water bills together with your water and sewer usage charges. All residential properties are deemed to have a 20mm meter. Non-residential properties charges are based on the size of the water meter, unless they are part of a mixed multi premise (combination of residential and non-residential properties).

For more detailed information on how water, sewerage and drainage charges are determined see our Water FAQ page.

Low Impact stormwater drainage charge

Non-residential properties which have taken steps to reduce the impact of their stormwater drainage discharge can apply to Council for consideration of a discounted Low Impact stormwater drainage charge.  The Low Impact rate is equivalent to the minimum charge for non-residential properties.

For more detailed information on the Low Impact stormwater drainage charge or to download the Application Form see our Low Impact FAQ page.

Your water meter

Council is responsible for your water meter, meter tap and the pipes and inspection points leading to your point of connection.

Property owners are responsible for all pipes and fittings on the property from their point of connection. They must also ensure the meter has safe and reasonable access at all times.

Access to your water meter

To provide Council with reasonable access to the water meter for the purposes of reading and/or maintenance, property owners should ensure space of a least 300mm around and below the water meter and 1200mm above the meter is cleared.

The water meter must be clear of shrubs and trees, hazardous plants, soil and other obstructions. Should your water meter be behind a locked gate or a dog is within its proximity, please contact Council to make access arrangements. If our water meter reader is unable to access your water meter, a card may be left in your letter box requesting suitable access to your water meter and a current water meter reading be provided to Council.

How to read your water meter

  • Locate: Water meters are usually located in line with the front boundary of your property.
  • Identify: Water meters vary – some have numbers and clocks, others only have numbers. The meter generally reads from left to right – black digits show the kilolitres (1,000 litres) and red digits show the single litres used. Your meter may have two, three or four red numbers.
  • Record: Ony record the black digits. Recording your meter reading regularly will show how much water you use and help you detect leaks early.

Checking for a leak

To check for a water leak on your property, turn off all water (taps, washing machine etc.) excluding the tap at the water meter and refrain from using any water. Record the numbers on your water meter or take a photo. Leave the water off for at least an hour and then take another reading. If the reading on your meter has increased, you may have a leak and should contact a plumber immediately.

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Water FAQ

Read the answers to these frequently asked questions for information on how we calculate your water accounts, how to pay, pensioner rebates and much more.

Low Impact stormwater drainage charge

Businesses and Non-Residential Properties which have taken steps to reduce the impact of their stormwater drainage discharge can apply to Council for consideration of a discounted Low Impact stormwater drainage charge...
Last updated : Thu 12 Sep 2019