Central Coast Council's main customer service centres are located at 2 Hely Street Wyong, Australia and 91-99 Mann Street, Gosford, Australia. Both are open from 8.30am to 5pm, Monday to Friday.
Contact Us
Gosford Service Centre
8.30am to 5pm
91-99 Mann Street, Gosford
NSW 2250 Australia
Phone: (02) 4306 7900
PO Box 20, Wyong, NSW, 2259
Please note there is no longer a postal service at Gosford. All mail, parcels and deliveries must be delivered to Wyong.
Wyong Service Centre
8.30am to 5pm
2 Hely Street, Wyong
NSW 2259 Australia
Phone: (02) 4306 7900
PO Box 20, Wyong, NSW, 2259
Customer service calls are recorded
Calls are recorded for quality and training purposes. If you do not wish for your call to be recorded, please advise the operator.
Customer service points are now cashless
All our customer service points are now cashless to eliminate the handling of notes and coins. AMEX is no longer available at our facilities. Instead, you can use cheque, EFTPOS, Mastercard, Visa and Bpay at our facilities. Cash transactions can be made at Australia Post.
Development related enquiries
Council recognises the need in the community for technical advice associated with development and wants to ensure this advice provided is provided promptly. A Development Engineer can be contacted (subject to availability) between 10am and 1pm daily on (02) 4306 7900. If the requested officer is not available or speaking with another customer, an enquiry will be submitted on your behalf and allocated to the relevant area.
Customers who wish to seek general advice regarding town planning, building surveying or development engineering can also create an account and submit an enquiry via our 24/7 Customer Service Centre.
Customers who wish to book a free 15 minute consultation between 10am-1pm, Monday to Friday with a Town Planner or Building Surveyor can do so via this link and follow the prompts.
To learn more about this service, please see our Pre-development meetings page.
Council services
A range of Council services are available at a number of our Library branches and The Entrance Visitor Information Centre where you can pay your rates, or lodge a general enquiry.
Central Coast Libraries
Council Services offered at Library branches are open from 9am–5pm.
Erina Library
9am-5pm, Tuesdays.
Lake Haven Library
9am-5pm, Wednesday-Thursday.
Woy Woy Library
9am-5pm, Monday-Friday.
Visit us at our Library branches at Erina, Lake Haven and Woy Woy. For phone enquiries please call (02) 4306 7900.
Visitor Information Centres
The Entrance Visitor Information Centre
9:30am-4:30pm, Monday only.
After-hours emergencies
An after-hours service is also provided for Council related emergencies by calling (02) 4306 7900.
Online Services
Online Customer Service Centre
We've listened to your feedback and updated our services to make doing business with us easier and simple.
Whether you'd like to report an issue, make a request or provide feedback, our online customer service centre can assist you anywhere anytime.
Leave Feedback
Report an Issue using your mobile device.
Social Media
Visit our Facebook.
Visit our Twitter.
Email Us
By sending an email via ask@centralcoast.nsw.gov.au, you are providing consent for council to record and use your email address and any contact information provided as required to respond to your email or contact you in the future.
If you clearly indicate that you do not provide consent, we will be unable to respond or contact you. If you would prefer to be contacted by an alternate method (post or phone) please provide those details and clearly state which is preferred.
Please visit Council’s privacy page for further information on Council records and data use.
Waste Collection
For kerbside waste collection, reporting a missed service, damaged or missing bins, please contact Council’s Waste contractor via or 1300 126 278.
Emergency Services Contacts
For life threatening emergency services (police, fire, ambulance) phone 000.
Animal Control
Society of Companion Animal Rescuers (SoCares)
Phone: (02) 4304 4350
Address: Pateman Rd, Erina NSW 2250
Hours: 10am-4pm, Monday to Friday. 10am-2pm, Saturday.
Phone: (02) 4350 3184
Address: Depot Road, Charmhaven NSW 2263
Hours: 10am-4.30pm, Monday to Friday. 10am-2pm, Saturday.