Accessibility and inclusion | Central Coast Council

CUSTOMER SERVICE INTERUPTION - TUE 12 DEC

Council’s customer service centres will have a planned service interruption on Tuesday, 12 December that will temporarily impact customer service hours.

Customer Service Centres - Erina: closed all day | Wyong: closed from 12.30pm | Gosford: closed from 12pm. All Council Customer Service services will resume as normal from 8.30am Wednesday, 13 December. For urgent matters, you can still call us on 02 4306 7900. Our online Customer Service Centre is also always available.

COUNCIL OFFICE CLOSURES - CHRISTMAS AND NEW YEAR 2023

Council offices will be closed over the holiday period from Mon 25 Dec 2023 to Mon 1 Jan 2024 (re-opening Tues 2 Jan 2024). Some of Council’s services and facilities will be closed or have changes, however essential services will continue to operate.
VIEW FULL DETAILS HERE
For urgent reports or issues, call Council on 02 4306 7900 at any time. Non-urgent reports, and enquiries can be lodged 24/7 through our online Customer Service Centre (and progressed from 2 Jan).

Accessibility and inclusion

Council provides accessibility to its services and facilities so that all residents and visitors with a disability can enjoy the local environment and activities.

Central Coast Council is continuing to improve accessibility to its services and facilities for people with a disability so that all residents and visitors can enjoy the local environment and activities.

Central Coast Council's Disability Inclusion Action Plan

Central Coast Council's Disability Inclusion Action Plan (2021-2025) details the strategies and actions Council is implementing to enable people with disabilities to better access mainstream services, facilities and open spaces. The plan is reviewed, monitored and reported on annually.

There is also an Easy English version of the Disability Inclusion Action Plan.

View the Disability Inclusion Action Plan (DIAP) progress reports:

Council has appointed 12 members to its Access and Inclusion Reference Group (AIRG) to provide guidance on the implementation of the Disability Inclusion Action Plan.
The plan sets out actions that Council will deliver to enable people with disabilities to better access mainstream services, facilities, information, and support to be fully included in the community in an equitable way.
The group reflects the many dimensions and diversity of disability and the local sector. Members have been selected for their expertise in accessibility, communication, legislation, advocacy, and planning. Meet the members.

Accessibility and Inclusion

Accessible public facilities

Accessibility and Inclusion

Accessible nature (beaches and bush)

Accessibility and Inclusion

Inclusive Playspaces

Accessibility and Inclusion

Accessible and inclusive sports and active recreation

Accessibility and Inclusion

Creating inclusive businesses

Accessibility and Inclusion

Accessible event planning

Helpful links (Local)

Aspect Central Coast School – Autism Spectrum Australia (Aspect) Central Coast Community Council Central Coast Dementia Alliance Cerebral Palsy Alliance Self Advocacy Sydney Inc (Gosford branch) - Speaking For Ourselves Social Futures Vision Australia. Blindness and low vision services

Helpful links (Government)

Disability and inclusion (nsw.gov.au) Disability Rights (humanrights.gov.au) National Disability Insurance Scheme (NDIS)

Related Pages

Inclusive Playspaces

Council is committed to the provision of places for everyone to feel welcome and participate in community life – including playspaces.Inclusive playspace design means that everyone can participate and have a positive experience, regardless of age, gender, ability or backgrounds.

Accessible public facilities

Accessing Council public toiletsYou can find a list of Council’s accessible and non-accessible public toilets by searching the National Public Toilet Map or calling 1800 990 646.The National Public Toilet Map is also available as a free app for iPhone and for Android phones and tablets.Council-managed public toilets, including accessible restrooms, are open for use during daylight hours and locked from sunset to sunrise.A Master Locksmith Access Key (MLAK) unlocks the accessible public toilets after hours.The MLAK is a master key that fits into specially designed locks allowing 24-hour access to public amenities for people with a disability.

Accessible nature (beaches and bush)

Accessible nature guide for the Central CoastCouncil has developed a guide to help locals and visitors find some accessible bushland destinations, reserves and foreshore areas on the Central Coast. Accessible Nature Central Coast 2022The Accessible Nature guide provides factual information such as parking, amenities and other features that help people living with a disability or restricted mobility to plan a day out in nature.

Accessible and inclusive sports and active recreation

We have developed a resource for local sport and active recreation providers.

Creating inclusive businesses

Access and inclusion guide for businesses‘Making Access and Inclusion Your Business’ is a resource kit designed to provide information to assist business to become more accessible and inclusive and extend their goods and services to a community of under-served people.This resource provides relevant information on disability in Australia and simple strategies that businesses can implement to improve access to their products, services and premises such as:providing disability awareness training for staff in how to appropriately interact with people with disabilities and build a more inclusive workplace and service culture.optimising digital platforms to ensure websites are accessible and other information provision is in an accessible format benefiting both business and customers.using inclusive design principles to ensure the physical environment is accessible to everyone in the community to access a business leading to an improved customer experience for everyone.The kit also includes a list of resources providing website links to other relevant information focused on how to improve accessibility.Case study:

Accessible event planning

To provide event planners and community representatives with tips and tools to plan an event that can be enjoyed by everyone, Council has put together a handy Accessible Events Guide below:How To Plan Accessible Events GuideHow To Plan Accessible Events Guide (Easy Read Version)

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