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Council’s customer service centres will have a planned service interruption on Tuesday, 12 December that will temporarily impact customer service hours. 

Customer Service Centres - Erina: closed all day | Wyong: closed from 12.30pm | Gosford: closed from 12pm. All Council Customer Service services will resume as normal from 8.30am Wednesday, 13 December. For urgent matters, you can still call us on 02 4306 7900. Our online Customer Service Centre is also always available. 


  • Council offices will be closed over the holiday period from Mon 25 Dec 2023 to Mon 1 Jan 2024 (re-opening Tues 2 Jan 2024).  Some of Council’s services and facilities will be closed or have changes, however essential services will continue to operate.  
  • For urgent reports or issues, call Council on 02 4306 7900 at any time.  Non-urgent reports, and enquiries can be lodged 24/7 through our online Customer Service Centre (and progressed from 2 Jan).
Water service interruptions
We do planned maintenance and this will interrupt your water services from time to time. We will give you as much notice as we can. Unfortunately, unplanned interruptions and outages can also occur. Search our map to find water service interruptions and outages near you.

View the map below to search your address for current water service interruptions and outages near you.

Water service interruptions that are impacting a large part of our community may also be shared on the Central Coast Council Facebook page.

To report water service outages or issues that are not listed on this page, you can lodge a service request and our team will get back to you.

Urgent water or sewer issues (such as a spill, leak or bubbling water) please call 02 4306 7900 immediately so we can assess and respond as soon as possible.

Emergency works  Planned maintenance

You may experience no water, low water pressure and/or water discolouration for the duration of the outage and for some time afterwards while the water clears and returns to normal.

It is important to keep water taps closed while water supply is off. Care should be taken where gas, electric or other water heating systems, bath heaters, coppers, washing machines, etc. are installed to see that these appliances are not used until the water supply is restored and the following precautions taken.                 

Once water has been restored, open cold water taps very slowly at first to allow any trapped air to escape. In the event of discoloured water, residents are advised to run the front garden tap for 60 seconds every half an hour to check if the water has cleared..

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