Central Coast Council

CUSTOMER SERVICE INTERUPTION - TUE 12 DEC

Council’s customer service centres will have a planned service interruption on Tuesday, 12 December that will temporarily impact customer service hours.

Customer Service Centres - Erina: closed all day | Wyong: closed from 12.30pm | Gosford: closed from 12pm. All Council Customer Service services will resume as normal from 8.30am Wednesday, 13 December. For urgent matters, you can still call us on 02 4306 7900. Our online Customer Service Centre is also always available.

COUNCIL OFFICE CLOSURES - CHRISTMAS AND NEW YEAR 2023

Council offices will be closed over the holiday period from Mon 25 Dec 2023 to Mon 1 Jan 2024 (re-opening Tues 2 Jan 2024). Some of Council’s services and facilities will be closed or have changes, however essential services will continue to operate.
VIEW FULL DETAILS HERE
For urgent reports or issues, call Council on 02 4306 7900 at any time. Non-urgent reports, and enquiries can be lodged 24/7 through our online Customer Service Centre (and progressed from 2 Jan).

Health and safety

Council regulates businesses such as food premises hairdressers beauty salons skin penetration premises swimming pools cooling towers warm water systems and mortuaries.

Central Coast Council regulates businesses such as food premises, hairdressers, beauty salons, skin penetration premises, swimming pools, cooling towers, warm water systems and mortuaries. Council maintains a register of premises and conducts an inspection program for all to adhere by.

Complaints

If you have a complaint about a food business or a public health premise, including beauty salons, public swimming pools or funeral homes, call Customer Contact on 02 4306 7900.

Food related complaints can be referred to Council or the NSW Food Authority. Food borne illness can be reported directly to the NSW Food Authority Contact Centre on 1300 552 406.

Useful Links

NSW Food Authority - Food Complaints

Food safety

Council is tasked with inspecting and licensing food premises to ensure that cooked food is safe for consumption. We support your success by offering essential information on your legal obligations as a food business.

Funeral homes

This page contains the legislative framework under which funeral homes are able to operate in New South Wales.

Hair, beauty and skin

Hygiene is important to control infections in premises that involve or may involve penetrating the skin. Find out how Council regulates the industry on the Central Coast.

Liquid trade waste

Businesses proposing to discharge liquid trade waste into a Council sewer must obtain prior approval. Find information on fees and charges exceptions and the application process.

Public pools and spas

Public pool and spas are regulated by Council to ensure the health and wellbeing of the community. All public pools and spas must be regularly tested by Council to ensure compliance with the Public Health Act 2010 and Public Health (Swimming pools and Spa Pools) Regulation 2000.

Water cooling systems

Water cooling systems that are not properly maintained have the potential to spread legionella. Council regulates and inspects water cooling and warm water systems. Find out how.

Underground Petroleum Storage Systems

All underground petroleum storage systems are regulated under the Protection of the Environment Operations (Underground Petroleum Storage Systems) Regulation 2019 by Council due to the potential to leak and contaminate surrounding land and groundwater, creating a risk to human health and the environment.Notification of a pollution incident to the relevant authority is required under Part 5.7 of the Protection of the Environment Operations Act 1997.