Central Coast Council offices will be closed on Friday 1 December for a Local Government State Award approved Union Picnic Day.

Some of Council’s services and facilities will be closed or have changes, however essential services will continue to operate.

Customer service and reporting of issues

• All Customer Service Centres will be closed.
• Urgent reports - We have an out-of-hours service available on 02 4306 7900 to call in any urgent reports such as water main breaks, sewer issues or urgent road safety issues (such as fallen trees over roads).
• Non-urgent - Customers can contact Council with non-emergency enquiries, requests, reporting issues or formal feedback 24/7 through our online Customer Service Centre. These will be progressed by our Customer Service Team from Monday 4 December during business hours.

Animal care facilities / dogs 

• Council’s Animal Care Facilities at Charmhaven and Erina will be operating from 8am-11am. During these hours, Council’s Animal Care Facilities will accept stray/lost animals and allow owners to collect impounded animals.
• If you witness a dog attack or are attacked by a dog, please report it to Council as soon as possible on 02 4306 7900, or call 000 if emergency services are required. 
• If you see a roaming or unleashed dog report it to Council on 02 4306 7900. If safe to do so, you can take roaming, unleashed or lost dogs back to its owner, if known, or to the nearest vet to be scanned for a microchip in an attempt to identify the owner. If the dog's ownership cannot be established, the dog is required to be taken to one of Council's Animal Care Facilities. If your own dog or cat is lost you can report it to Council on 02 4306 7900 
• Read more on Animal Care Facilities  
• Read more on Responsible Pet Ownership and dogs.

Airport 

• Central Coast Airport at Warnervale remains open.
• For more information on the Central Coast Airport.

Beaches 

• All 15 Central Coast patrolled beaches will be patrolled on Union Picnic Day (1 December) 
• For more information on Central Coast patrolled beaches.
• For daily pollution forecasts and conditions for Central Coast Beaches go to the Beachwatch website.

Cemeteries 

• Cemeteries and gardens will be open to visitors during daylight hours every day for visitation.

Community centres and halls

• Open to the public, Friday 1 December
• For more information on Council’s Community Centres and Halls.  For customers booking community halls and other venues, please plan in advance and factor in the current application process period and Council’s Christmas closure period between 25 December 2023 and 1 January 2024 (inclusive).

Early Childhood Education and Care Centres

• All Centres will be closed for Union Picnic Day (Friday, 1 December 2023) and this has been communicated to all families.
• For more information on Early Childhood Education and Care Centres.

Grant McBride Baths 

• Grant McBride Baths at The Entrance is scheduled to be open and patrolled on Union Picnic Day (1 December) 
• For more information on Grant McBride Baths. 

Gallery

• Gosford Regional Gallery, including the café and Edogawa Commemorative Garden, will be open.  
• Read more on Gosford Regional Gallery

Laycock Street Theatre

• Laycock Street Community Theatre will operate on Union Picnic Day.
• Tickets can be purchased through centralcoast.nsw.gov.au/theatres/whats-on
• Read more on Laycock St Community Theatre

Leisure centres, gyms and pools 

• All leisure centres, gyms and pools will be open on Union Picnic Day (1 December), except Wyong Pool which will be closed to the public due to an existing booking.
• 24-hour gym access is available at Peninsula Leisure Centre and Lake Haven Recreation Centre with appropriate access tag.
• For more information on leisure centres, gyms and pools.

Libraries

• All libraries will be closed on Friday 1 December.
• All after hours chutes will be open on Friday 1 December.
• Bateau Bay, Kariong, and Toukley Libraries will be available to customers inducted for Library@YourTime 
• Library Reservation Lockers will be accessible at Erina, Tuggerah, and Umina Beach libraries as well as Wyong Service Centre.
• Access Council’s eLibrary service 24/7 via centralcoast.nsw.gov.au/eLibrary
• For more information on our Library Services

Roads

• Urgent road maintenance or safety issues should be reported to Council by phoning 02 4306 7900, which will immediately go through to our out-of-hours officer to be assessed and responded to.
• Non-emergency enquiries, requests, reporting issues or formal feedback can be made 24/7 through our online Customer Service Centre, which will be progressed from Monday 4 December.  
• For current road closures or road works impacting traffic, download the Live Traffic NSW app or go to livetraffic.com, or call 132 701. 
• For details of planned upcoming road works or closures, go to Council’s road closures web page.

Waste services and facilities

• All residential waste collection services continue as normal. Visit 1coast.com.au for more information, to report missed services, book bulk pickups and more.  
• Woy Woy and Buttonderry Waste Management Facilities will be open.
• Read more on Council’s waste and recycling services, and facilities.

Water and sewer  

• Any water service interruptions are listed on Council’s website. 
• Urgent water or sewer issues (such as a spill, leak, bubbling water, water decolourisation or no water pressure) should be reported to Council by phoning 4306 7900 immediately so we can assess and respond as soon as possible.
• For more information visit water and sewer.

Visitor information Centre, The Entrance

• The Central Coast Visitor Centre, located at The Entrance  will be open Friday 1 December.
• Central Coast visitor information can also be found on Council’s destination website, Love Central Coast.

Council offices will also be closed during the Christmas and New Year period from 25 December 2023 to 1 January 2024 (inclusive).  Specific details similar to the above will be posted from Monday 4 December. In the meantime, further information on closures and service impacts during the Christmas period, can be viewed on the Ordinary Council Meeting agenda, 30 October 2023 (item 2.9, page 54).

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