Accessibility and inclusion

Central Coast Council is continuing to improve accessibility to its services and facilities for people with a disability so that all residents and visitors can enjoy the local environment and activities. Find out what help is available and a useful list of organisations who can further assist.

Central Coast Council developed a  Disability Inclusion Action Plan which details the strategies and actions Council is implementing over four years until 2021 to enable people with disabilities to better access mainstream services, facilities and open spaces. The plan is reviewed and monitored and reported on annually.

There is also an Easy English version of the Disability Inclusion Action Plan.

The Year 1 Progress Report for the Disability Inclusion Action Plan can be viewed and downloaded here, and is also available in an Easy English version.

Accessible areas

Central Coast Council is committed to providing areas that are accessible to the whole community.'

Check out these areas:

  • Saltwater Creek Reserve and Playground
  • Canton Beach Community Park
  • Lakes Beach
  • Coast to Lake Walk

Accessing Council public toilets

You can find a list of Council’s accessible and non-accessible public toilets by searching the National Public Toilet Map or calling 1800 990 646.

Council managed public toilets, including accessible restrooms, are open for use during daylight hours and locked from sunset to sunrise. However, if you need to access an accessible public toilet after hours, you can use the Master Locksmith Access Key (MLAK). The MLAK is a master key that fits into specially designed locks allowing 24 hour access to public amenities for people with a disability. Many accessible public toilets, Australia wide, can be opened using the MLAK.

To be eligible to purchase a key, you must have a letter of authority about your disability from your doctor or disability organisation, or alternatively a copy of your disability card or parking permit. 

Once you have this authority the key can be purchased from locksmiths who are members of the Master Locksmiths Association. To find out more, contact your local locksmith, the Master Locksmith's Association on 1800 810 698 or Spinal Cord Injuries Australia on 1800 819 775.

Accessible Events Guide

To provide event planners and community representatives with tips and tools to plan an event that can be enjoyed by everyone, council has put together a handy Accessible Events Guide below:

How To Plan Accessible Events Guide

How To Plan Accessible Events Guide (Easy Read Version)

Beach Wheelchairs

People with a disability will find it easier to access Central Coast Council beaches, with beach wheelchairs available at selected surf clubs.

There are two types of beach wheelchairs available for use – twelve Sand Cruiser beach wheelchairs and three Hippocampe beach wheelchairs.

These wheelchairs are available at:

  • Lakes - Sand Cruiser
  • Soldiers Beach - Sand Cruiser
  • Toowoon Bay - Sand Cruiser
  • Shelley Beach - Sand Cruiser
  • Wamberal - Sand Cruiser
  • Terrigal – Sand Cruiser & Hippocampe (adult size)
  • North Avoca - Sand Cruiser
  • Avoca Beach - Sand Cruiser & Hippocampe (adult size)
  • Copacabana - Sand Cruiser
  • Killcare - Sand Cruiser
  • Ocean Beach - Sand Cruiser
  • Umina – Sand Cruiser & Hippocampe (suitable for young people); and

Use the beach wheelchair booking form or for contact details of individual surf clubs, call Surf Life Saving Central Coast on 4353 0299 or Central Coast Council (Monday to Friday) on 1300 463 954


Each year, from October to April, council monitors and reports on the water quality of 21 local swimming areas.

This includes ten ocean beaches, six lagoon sites and five tidal baths and rock pools.

Find out more about Beachwatch

Service links

The following is a list of services that may be of assistance. It is not intended to be an exhaustive list of all services available.

Ability Links

The St Vincent de Paul Society in its Central Coast Region offers people with challenged abilities a “Linker” who will assist to boost their self-confidence and become included in their wider community.

For more information Gosford branch on 4905 0749 or Wyong branch on 4905 0750 or email

Lifestyle solutions

Lifestyle Solutions is a not for profit organisation, founded in Newcastle in 2001 with a vision to provide person centred, flexible and responsive support services to people with a disability. Over time, our support has extended beyond disabilities to include a range of support services for children, young people and adults across Australia.

For more information phone 4014 7800

Life Without Barriers

Life Without Barriers offers support to children, young people and families, people with disability, older people and people with mental illness. It works with people who are homeless and refugees and asylum seekers.

For more information phone 4343 8830


As the welfare arm of the Anglican Church, Samaritans is a Newcastle charity assisting thousands of locals in need. Its work extends from disability supports to children’s services and disadvantaged young people to those with mental health challenges, those who are homeless and many more.

For more information phone 4384 8400

WheelEasy - Accessibility information

WheelEasy is an online resource that provides accessibility and mobility information for locations, places, and attractions to help people planning to get ‘out and about’.

It uses a traffic light system to show each place as accessible (green), partially or maybe accessible (yellow), or inaccessible (red).

This site launched in 2018 with a density of access information of destinations in Sydney, and now wants to expand its listings inviting people on the Central Coast to add local places and destinations with suitable accessibility features directly to the website themselves.

Community Transport Central Coast

Community Transport Central Coast is currently trialling a commuter transport service on the Woy Woy Peninsula dropping off at Woy Woy Station called ‘CoastConnect’ with the aim to expand across the Central Coast.

For further information on the CoastConnect trial including times, cost and bookings, go to CoastConnect Commuter Transport website. If you require wheelchair access, tick the box in the booking form.

To download the Coast Connect App:

App Store (to download the app on iPhone)

Play store (to download the app on Android)

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Last updated : Mon 28 Oct 2019