Accessibility and inclusion

Central Coast Council is continuing to improve accessibility to its services and facilities for people with a disability so that all residents and visitors can enjoy the local environment and activities. 

Central Coast Council's PDF icon Disability Inclusion Action Plan details the strategies and actions Council is implementing to enable people with disabilities to better access mainstream services, facilities and open spaces. The plan is reviewed, monitored and reported on annually.

There is also an PDF icon Easy English version of the Disability Inclusion Action Plan.

View the 2017-2021 Disability Inclusion Action Plan progress reports:

Accessible areas

Central Coast Council is committed to providing areas that are accessible to the whole community.'

Check out these areas:

  • Saltwater Creek Reserve and Playground
  • Canton Beach Community Park
  • Lakes Beach
  • Coast to Lake Walk

Accessing Council public toilets

You can find a list of Council’s accessible and non-accessible public toilets by searching the National Public Toilet Map or calling 1800 990 646.

Council-managed public toilets, including accessible restrooms, are open for use during daylight hours and locked from sunset to sunrise. However, if you need to access an accessible public toilet after hours, you can use the Master Locksmith Access Key (MLAK). The MLAK is a master key that fits into specially designed locks allowing 24-hour access to public amenities for people with a disability. Many accessible public toilets, Australia wide, can be opened using the MLAK.

To be eligible to purchase a key, you must have a letter of authority about your disability from your doctor or disability organisation, or alternatively a copy of your disability card or parking permit. 

Once you have this authority the key can be purchased from locksmiths who are members of the Master Locksmiths Association. To find out more, contact your local locksmith, the Master Locksmith's Association on 1800 810 698 or Spinal Cord Injuries Australia on 1800 819 775.

Accessible Events Guide

To provide event planners and community representatives with tips and tools to plan an event that can be enjoyed by everyone, council has put together a handy Accessible Events Guide below:

PDF icon How To Plan Accessible Events Guide

PDF icon How To Plan Accessible Events Guide (Easy Read Version)

Access and Inclusion Reference Group 2020-21

Council has appointed 13 members to its Access and Inclusion Reference Group (AIRG) for the 2020-2021 financial year.

The Reference Group will provide guidance on the implementation of the final year of the current Disability Inclusion Action Plan and advise Council on the development of a new four-year Disability Inclusion Action Plan for 2021-2025. These plans set out actions that Council will deliver to enable people with disabilities to better access mainstream services, facilities, information and support to be fully included in the community in an equitable way.

The group reflects the many dimensions and diversity of disability and the local sector. Members were selected for their expertise in accessibility, communication, legislation, advocacy and planning. Meet the members.

Beach accessibility

To provide access to many of the Coast’s beaches for people living with a disability we have a suite of serviced beach wheelchairs available for both the local community and visitors to our region.

Beach wheelchairs are available for use across the Central Coast from the south to the north at the following patrolled beaches:

  • Avoca Beach
  • Copacabana Beach
  • Killcare Beach
  • Lakes Beach
  • Macmasters Beach
  • Ocean Beach
  • Shelly Beach
  • Soldiers Beach
  • Terrigal Beach
  • The Entrance
  • Toowoon Bay
  • Umina Beach
  • Wamberal Beach

To accommodate varied needs, we have three models of beach wheelchairs including the Sand Cruiser (available at all above locations), plus the Hippocampe and Water Wheel (at selected suitable locations). 

We will endeavour to ensure that your preferred model of beach wheelchair is available and the best way to book one is through the beach wheelchair booking form. This is also the best way to arrange relocation of beach wheelchairs for group bookings. Alternatively, contact Central Coast Council (Monday to Friday) on 1300 463 954 or contact the individual Surf Life Saving Club.

Beach matting is also available during the summer patrol season at three of the Central Coast’s most popular beaches – Toowoon Bay, Umina Beach and Ocean Beach. Learn more about the roll out of beach matting across the Central Coast.

Business Resources

Making Access and Inclusion Your Business’  is a resource kit designed to provide information  to assist business to become more accessible and inclusive and extend their goods and services to a community of under-served people.

This resource provides relevant information on disability in Australia and simple strategies that businesses can implement to improve access to their products, services and premises such as:

  • providing disability awareness training for staff in how to appropriately interact with people with disabilities and build a more inclusive workplace and service culture  
  • optimising digital platforms to ensure websites are accessible and other information provision is in an accessible format benefiting both business and customers 
  • using inclusive design principles to ensure the physical environment is accessible to everyone in the community to access a business leading to an improved customer experience for everyone.

The kit also includes a list of resources providing website links to other relevant information focused on how to improve accessibility.

Accessible and inclusive sport and recreation

Central Coast Council has developed a resource for local sport and active recreation providers. The Accessible and Inclusive Sport and Recreation resource provides education and assistance for community sport and active recreation clubs and associations. The resource contains information, tips and simple easy to follow checklists on how to make their sport and venue more accessible and inclusive to attract membership and participation from people with disabilities. 

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Last updated : Thu 2 Dec 2021