CUSTOMER SERVICE INTERUPTION - TUE 12 DEC
Council’s customer service centres will have a planned service interruption on Tuesday, 12 December that will temporarily impact customer service hours.
Customer Service Centres - Erina: closed all day | Wyong: closed from 12.30pm | Gosford: closed from 12pm. All Council Customer Service services will resume as normal from 8.30am Wednesday, 13 December. For urgent matters, you can still call us on 02 4306 7900. Our online Customer Service Centre is also always available.
COUNCIL OFFICE CLOSURES - CHRISTMAS AND NEW YEAR 2023
- Council offices will be closed over the holiday period from Mon 25 Dec 2023 to Mon 1 Jan 2024 (re-opening Tues 2 Jan 2024). Some of Council’s services and facilities will be closed or have changes, however essential services will continue to operate.
- VIEW FULL DETAILS HERE
- For urgent reports or issues, call Council on 02 4306 7900 at any time. Non-urgent reports, and enquiries can be lodged 24/7 through our online Customer Service Centre (and progressed from 2 Jan).
Microchipping and registration ensures you and your pet can be reunited should they become lost. It is also a requirement of pet ownership and if your pet is not microchipped and registered, or if details are not up-to-date, fines may apply.
Step 1 - Microchipping
In NSW, all puppies and kittens must be microchipped by 12 weeks of age or before being sold or given away, whichever happens first.
Microchips are a small 2mm implant placed under the skin between the shoulder blades. The microchip contains a unique 15-digit number which is assigned to your pet.
See our What's on calendar for upcoming free microchipping days.
Step 2 -Registration
All puppies and kittens must be registered by six months of age.
The registration fee is a one-off payment, which covers the dog or cat for its lifetime in NSW, regardless of any changes in ownership.
Discounts are available for owners with a desexed pet and eligible pensioners. Registration is free however, when adopting from a rescue shelter or animal care facility.
Lifetime registration can be paid online at petregistry.nsw.gov.au or at any local council in NSW.
To register your pet you will need to present:
• a signed Lifetime Registration (R2)
• proof of desexing (if applicable)
• a certificate of microchipping/identification or a letter from a vet
• any other document entitling you to a discount, for example, a pensioner concession card or recognised breeder identification.
Proof of desexing may take the form of a Certificate of Sterilisation, a receipt containing a microchip number from a vet or a statutory declaration from a previous owner stating that the cat or dog has been desexed and is permanently incapable of reproduction.
Why desex your pet?
Not only does it lower the cost of your pet’s registration, desexing limits unwanted puppies and kittens and decreases the risk of certain types of cancers.
Desexing your dog can make it less likely to roam and can reduce aggressive behaviour and the likelihood of your dog being the aggressor in a dog attack.
Need some assistance? Central Coast Council’s ‘Desexing Saves Lives’ program provides access to low cost cat and dog desexing for eligible residents. Call the National Desexing Network on 1300 368 992 to find out if your eligible
Annual permits are now required for owners of cats that are not desexed, restricted dog breeds and dogs declared to be dangerous.
For more information on the new permit requirements visit olg.nsw.gov.au/councils/responsible-pet-ownership/nsw-pet-registry/annual-permits
Change of Ownership/Details
Keeping your address and contact information up to date is essential to ensure you are reunited with your pet should they become lost.
If you sell or give away your pet, it is your responsibility to notify a change of ownership.
You can change your pet’s details at petregistry.nsw.gov.au or at any local council in NSW.
Download a Change of Owner/Details Form
In accordance with the Companion Animals Act, a recognised breeder is a person who is a member of one of the three following organisations:
• Dogs NSW (formerly Royal NSW Canine Council)
• NSW Cat Fanciers Association
• Waratah State Cat Alliance
To obtain a discount as a recognised breeder, at time of registration you must show all of the following:
• a current membership card from one of the listed recognised organisations
• evidence that the animal is a purebred
• a signed statement (from the owner) that the animal is kept for breeding purposes.
Owners claiming a lifetime registration fee exemption for an assistance animal must provide proof that the animal is a genuine assistance animal. This includes a signed statement or documentation from a recognised training body that the animal is (or is being) trained as an assistance animal, and a signed statement from the training body or the owner that the animal is being used for that purpose.
Other animals exempt from microchipping and lifetime registration requirements:
• cats born before 1 July 1999 that remain with their original owner
• working dogs used for tending stock on rural properties
• greyhounds registered under the Greyhound Racing Act.