Water outages

To report water service outages or issues that are not listed on this page, you can lodge a service request and our team will get back to you.

Urgent water or sewer issues (such as a spill, leak or bubbling water) please call 1300 463 954 immediately so we can assess and respond as soon as possible.


Please note:

It is important to keep water taps closed while water supply is off. Care should be taken where gas, electric or other water heating systems, bath heaters, coppers, washing machines, etc. are installed to see that these appliances are not used until the water supply is restored and the following precautions taken.

Once water has been restored, open cold water taps very slowly at first to allow any trapped air to escape. In the event of discoloured water, residents are advised to run the front garden tap for 60 seconds every half an hour to check if the water has cleared.

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Last updated : Fri 16 Jul 2021