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Council’s customer service centres will have a planned service interruption on Tuesday, 12 December that will temporarily impact customer service hours. 

Customer Service Centres - Erina: closed all day | Wyong: closed from 12.30pm | Gosford: closed from 12pm. All Council Customer Service services will resume as normal from 8.30am Wednesday, 13 December. For urgent matters, you can still call us on 02 4306 7900. Our online Customer Service Centre is also always available. 


  • Council offices will be closed over the holiday period from Mon 25 Dec 2023 to Mon 1 Jan 2024 (re-opening Tues 2 Jan 2024).  Some of Council’s services and facilities will be closed or have changes, however essential services will continue to operate.  
  • For urgent reports or issues, call Council on 02 4306 7900 at any time.  Non-urgent reports, and enquiries can be lodged 24/7 through our online Customer Service Centre (and progressed from 2 Jan).
Building resilience
Create connected communities and build personal resilience towards emergency events and disasters.

Building resilience

We encourage our community to continue building personal resilience towards emergency events and disasters, which we know are difficult to predict or control. Our ability to adapt and respond to these experiences is known as building resilience.

Creating connected communities 

A connected community is a resilient community.  In the last three years, NSW has been impacted by multiple natural hazards.  Research has shown that the communities that are connected and help each other prepare and respond in an emergency recover quicker and are more resilient. 

Resilience Journal for disaster recovery

While emergencies and disasters are difficult to predict or control, our ability to adapt and respond to these experiences is something that we - as individuals and as a community - can actively work to develop. This is known as building resilience.

We have developed a Resilience Journal that includes information, stories and activities to build your own and your communities’ resilience. It acts as a ‘one-stop-shop’ of knowledge, resources and self-reflection, covering topics such as: 

  • How and when to access mental health support
  • Self-care resources 
  • Self-assessment tools
  • Journaling activities
  • Emergency preparedness

This initiative is jointly funded by the Commonwealth and the NSW State Government under the Disaster Recovery Funding Arrangements.

Read the Resilience Journal.

Listen to local stories: Emergency Ready Now podcast

As a community, we’ve displayed great strength in working through these challenges together, but what do we do after they pass and how do we learn and prepare for next time?

The new Emergency Ready Now podcast shares people’s stories about disaster recovery, community and mental wellbeing to explore these questions and help us become more resilient and connected in the wake of disaster.

Explaining emergencies to children

The Central Coast can be impacted by many types of emergencies which can cause stress and anxiety, especially in young children who do not fully understand the situations.

We have been using The Birdie Tree books in our Education and Care Centres with great results in soothing anguish, concern, and reassuring children that while these emergency events do happen and may mean big changes to them, people will come and help them through it.

There are five books which we have added to our online storytime readings:

If you struggle to explain the importance of emergency preparation and resiliency to your children, watch the videos.

YouTube video Birdie and the Very Hot Day

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