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Council’s customer service centres will have a planned service interruption on Tuesday, 12 December that will temporarily impact customer service hours. 

Customer Service Centres - Erina: closed all day | Wyong: closed from 12.30pm | Gosford: closed from 12pm. All Council Customer Service services will resume as normal from 8.30am Wednesday, 13 December. For urgent matters, you can still call us on 02 4306 7900. Our online Customer Service Centre is also always available. 


  • Council offices will be closed over the holiday period from Mon 25 Dec 2023 to Mon 1 Jan 2024 (re-opening Tues 2 Jan 2024).  Some of Council’s services and facilities will be closed or have changes, however essential services will continue to operate.  
  • For urgent reports or issues, call Council on 02 4306 7900 at any time.  Non-urgent reports, and enquiries can be lodged 24/7 through our online Customer Service Centre (and progressed from 2 Jan).
Council assessing future options for closed Kincumber Waste Management site

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The Kincumber Waste Management Facility was closed to the public in 2020 in response to COVID-19. Council utilised this time to undertake a comprehensive assessment of the facility’s infrastructure and services, making the decision to close the facility in its current capacity as a waste transfer station. We are now reviewing opportunities for the Kincumber site’s best use in the future and will keep the community updated throughout this process.

Residents can still utilise Council’s two major public waste management facilities, Buttonderry Waste Management Facility and Woy Woy Waste Management Facility which are located at the northern and southern ends of the Central Coast and operate seven days a week.

Residents can also take advantage of Council’s comprehensive domestic waste bulk kerbside collection service. Households are entitled to 6 bulk kerbside collections per year, which reset annually on 1 February and can be booked at There are also a number of other options available to community members to responsibly dispose of items such as electronic waste, scrap metal, batteries, cardboard and more, which can be found on our other waste and recycling page.

We understand that residents and businesses will have a number of questions surrounding the decision to close the Kincumber facility and have answered some frequently asked questions below.  

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