Customer Service Centres

COVID-19 Update

In line with the NSW Government’s further easing restrictions of COVID-19 restrictions, our Gosford and Wyong administration offices have reopened from 8.30am to 5pm, Monday to Friday for customer service transactions, including planning-related enquiries.

Customer service points are also available at five libraries: Erina, Lake Haven, The Entrance, Tuggerah and Woy Woy. 

Customers who want to discuss planning matters can visit a Town Planner at the Gosford or Wyong offices.
Over the counter duty planning enquiries are available at the following times:

  • 49 Mann Street, Gosford: Monday 8.30am-12.30pm
  • 2 Hely Street, Wyong: Tuesday 8.30am-12.30pm
  • 49 Mann Street, Gosford: Wednesday 8.30am-12.30pm
  • 2 Hely Street, Wyong: Thursday 8.30am-12.30pm
  • 49 Mann Street, Gosford: Friday 8.30am-12.30pm

Alternatively, customers who wish to seek clarification regarding planning matters can telephone 1300 463 954 or email to register any enquiry.  

Customer service continues via phone and website. Ensure you get the latest information on any service interruptions - sign up to our weekly Coast Connect e-news.

For the most up-to-date information on changes to Council events and services visit our frequently updated news page.

Customer service points are now cashless

All our customer service points are now cashless to eliminate the handling of notes and coins. AMEX is no longer available at our facilities. Instead, you can use cheque, EFTPOS, Mastercard, Visa and Bpay at our facilities. Cash transactions can be made at Australia Post.

Contact Us

Gosford Service Centre

1300 463 954 – 8.30am to 5pm
PO Box 21 Gosford, NSW, 2250

Wyong Service Centre

1300 463 954 – 8.30am to 5pm
PO Box 20, Wyong, NSW, 2259

(An after-hours service is also provided for Council related emergencies)

If you are calling from outside Australia, please click here.

Online Services

Online Customer Service Centre

We've listened to your feedback and updated our services to make doing business with us easier and simple.

Whether you'd like to report an issue, make a request or provide feedback, our online customer service centre can assist you anywhere anytime. 

Report an issue

Email Us

By sending an email via you are providing consent for council to record and use your email address and any contact information provided as required to respond to your email or contact you in the future. 

If you clearly indicate that you do not provide consent, we will be unable to respond or contact you. If you would prefer to be contacted by an alternate method (post or phone) please provide those details and clearly state which is preferred.

Please visit Council’s privacy page for further information on Council records and data use. 

Leave Feedback

Online Feedback Form
Report an Issue using your mobile device

Social Media

Visit our Facebook
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Waste Collection

For kerbside waste collection, reporting a missed service, damaged or missing bins, please contact Council’s Waste contractor via  or 1300 126 278.

Emergency Services Contacts

For life threatening emergency services (police, fire, ambulance) phone 000.

Animal Control

Dog Control Service - Central Coast Animal Care Facility

Phone: 4304 4350
Address: Pateman Rd, Erina NSW 2250
Hours: Monday to Sunday, 10am-4.30pm.

Society of Companion Animal Rescuers (SoCares)

Phone: 4350 3184
Address: Depot Road, Charmhaven NSW 2263
Hours: Monday to Friday, 10am-4.30pm, Saturday 10am-3pm.

Overseas Customers

If you need to call us from outside of Australia, please call +61 2 4302 6600.

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Last updated : Fri 11 Dec 2020