Central Coast Council is inviting the community to have their say on a new draft Water and Sewer Concessions and Rebate Policy, now on public exhibition until 23 July 2025.

The proposed policy aims to replace three existing policies from the former Gosford and Wyong Councils, creating a single, streamlined approach to providing financial assistance for customers facing hardship due to home dialysis, concealed leaks, or sewer connection costs.

Council Director of Water and Sewer, Jamie Loader said the draft policy demonstrates Council’s ongoing commitment to fairness, transparency, and putting customers first.

“This draft policy is about making it easier for our community to access support when they need it most,” Mr Loader said.

“We know life can throw up challenges, and this policy aims to respond with compassion, clarity and consistency. Whether it’s helping dialysis patients manage their water use, supporting residents with unexpected leaks, or assisting with essential sewer connections, we want to provide a service that reflects care and respect for our customers.”

The proposed policy includes:

• Water usage concessions for eligible residents undergoing home dialysis treatment.
• Assistance with sewer connection costs, including instalment options for eligible pensioners or those experiencing financial hardship.
• Partial rebates for high water bills caused by concealed leaks on private property.

The community is encouraged to review the draft policy and provide feedback via Council’s Your Voice Our Coast website during the eight-week exhibition period.

Feedback collected will help shape the final policy, which is scheduled to be presented to Council for adoption in August 2025.

For more information and to have your say, search 'concessions and rebate policy' at yourvoiceourcoast.com

ENDS