Council will be upgrading its property and rating systems for customers across the Coast including the online rate and water payment portal, property and water certificate requests and some planning and development tools – starting from 5pm Tuesday, 7 December 2021.

The new and improved system will provide a central location for all rates payments, property applications and certificate requests – creating a more convenient, streamlined experience for our residents and ratepayers.

While we are upgrading our systems, no rate or water payments will be able to be made via Council’s website or by phone from 5pm Tuesday 7 December to 9am Monday 20 December 2021. Alternative payment methods will still be available, including BPay and payment via an Australia Post outlet.

During the outage you will not be able to order any certificates, lodge applications or request licenses. If you are aware you may need to use any of these services or make any type of request or application to Council, please plan ahead and complete your order before close of business Tuesday 7 December. All certificates and applications will be able to be ordered again from Monday 20 December – please note while ordering will reopen from this date, there may still be some delays to certificate and application processing.

Status updates to Development Applications (DA’s) may also be temporarily affected. While DA’s can continue to be lodged through the NSW Planning Portal, updates to a DA’s status through Council’s ePlanning portal may be delayed.

Planning ahead for South customers (former Gosford Local Government Area)

The Council eServices portal (the current system used by South, or former Gosford Local Government Area customers) will be taken down permanently from 5pm Tuesday, 7 December 2021. All payments, certificate orders and applications will need to be made from the new Property and Payment portal from Monday 20 December 2021.

Alternative payment options

BPay

Most banks, building societies and credit unions now accept BPay via telephone or online. Payments can be made directly from your cheque, savings or credit card account. Contact your financial institution to link your accounts to BPay.

Payments can be made at any time but those made outside of normal business hours may not be processed by your financial institution until the close of business on the following business day.

Australia Post

Payment of rates and water accounts may be made at any Australia Post office during normal business hours using the pre-encoded deposit slip.