CUSTOMER SERVICE INTERRUPTION - TUE 12 DEC
Council’s customer service centres will have a planned service interruption on Tuesday, 12 December that will temporarily impact customer service hours.
Customer Service Centres - Erina: closed all day | Wyong: closed from 12.30pm | Gosford: closed from 12pm. All Council Customer Service services will resume as normal from 8.30am Wednesday, 13 December. For urgent matters, you can still call us on 02 4306 7900. Our online Customer Service Centre is also always available.
COUNCIL OFFICE CLOSURES - CHRISTMAS AND NEW YEAR 2023
- Council offices will be closed over the holiday period from Mon 25 Dec 2023 to Mon 1 Jan 2024 (re-opening Tues 2 Jan 2024). Some of Council’s services and facilities will be closed or have changes, however essential services will continue to operate.
- VIEW FULL DETAILS HERE
- For urgent reports or issues, call Council on 02 4306 7900 at any time. Non-urgent reports, and enquiries can be lodged 24/7 through our online Customer Service Centre (and progressed from 2 Jan).
Need help now?
If you are having a rough time and need help now, call Lifeline on 13 11 14
If you are in need of support we have a list of services readily available to help including Lifeline, Kids Helpline, DV line, Link to home plus more.
Your local neighbourhood centre is also another place for support.
View the list of important numbers and neighbourhood centres in the Frequently Asked Questions below.
We have available an Emergency Food Services Card which provides a quick, simple database of local organisations that offer emergency services such as food hampers, discount vouchers and free meals. These services can be accessed by anyone in need and include contact numbers, addresses and referral information.
Mental health and wellbeing
The COVID-19 pandemic is probably the most sustained and serious stress that many of us will face in our lifetimes. Remember that you are not alone.
It is important that we take steps to take care of our mental health and wellbeing – having a plan and creating structure in our lives makes a big difference, particularly during lockdown.
NSW Health has put together helpful mental wellbeing resources.
Access and inclusion during COVID-19
A range of information, referrals and resources is available for people living with disability and their carers about coronavirus (COVID-19).
Helpful information, support for your situation and how to help others during The COVID-19 situation is available from Disability Gateway. The Disability Gateway is a free service available Monday to Friday 8am to 8pm (AEST), excluding national public holidays.
If you are worried or concerned about COVID-19, you can get support including vaccine information from their website or call the Disability Gateway on 1800 643 787. Interpreter Service 131 450.
Where to go for support on the Central Coast
If you are feeling overwhelmed, frustrated, anxious, sad or need help generally or during the COVID-19 crisis, there are many health and wellbeing services available.
We have made available a map to help find your closest Community Service, or you can find details on services below, including:
Although we’re being asked to stay close to home at the moment, you don’t have to go far to be of help to others. Helping out in your community could be as simple as putting a note in an elderly neighbour’s letterbox to ask if they’d like you to pick up their groceries or medical supplies, mowing the lawn or helping in the garden or having a friendly chat over the fence or over the phone.
Your neighbourhood centres are your one stop shop for support. Please call ahead to talk about your needs:
Bateau Bay Neighbourhood Centre
Ph: 4332 7450
Berkeley Vale Neighbourhood Centre
Ph: 4388 5891
San Remo Neighbourhood Centre
Toukley Neighbourhood Centre
Ph: 4396 1555
Wyong Neighbourhood Centre
Ph: 4353 1750
Kincumber Neighbourhood Centre
Ph: 4363 1044
Kariong Neighbourhood Centre
Ph: 4340 1724
Narara Community Centre
Ph: 4329 4477
Green Point Community Centre
Ph: 4367 7591
Gosford Regional Community Services
Ph: 4323 7483
Peninsula Community Centre
The Benevolent Society – Central Coast
Ph:1800 236 762
Uniting Burnside Northern Lakes Neighbourhood Centre – Lake Munmorah
Ph: 1800 864 846
Gudjagang Ngara li-dhi Aboriginal Corporation - Wyong
Ph: 4305 8807
Ph: 1800 643 787
The Disability Gateway is a free service available Monday to Friday 8am to 8pm (AEST). Not available on national public holidays.
If you are worried or concerned about COVID-19, you can get support including vaccine information on this website or call the Disability Gateway.
Ph: 131 450
National Relay Service
Ph: 1800 555 677
Ph: 1800 737 732
24-hour national sexual assault, family and domestic violence counselling line for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.
NSW Domestic Violence Line
Ph: 1800 65 64 63
The NSW Domestic Violence Line provides counselling and referrals to women experiencing domestic and family violence. This is a free call available 24/7.
Safe beds for pets RSPCA
Ph: 4372 2044
Provides temporary accommodation for pets of people who are seeking refuge from domestic violence.
If you or your children are in danger call Emergency Triple Zero 000
The Food Hub: 0468 642 599
The Entrance Public School – entry via The Entrance Rd
Lakes Food Care
199 Main Rd, Toukley
Ph: 4307 1234
Mon & Tues 10.30am – 2.30pm
Wed 12 noon – 3.00pm
Thurs & Fri 10.30am – 3pm
Provides discounted grocery items and free bread daily.
The Fathers Table: 0406 947 767
Wyong Town Park – Alison Rd, Wyong
Hampers, Friday and Sunday
346 Mann Street, North Gosford
Ph: 4325 3540
Provides free meals, assessment, referral and support to help homeless, vulnerable, financially disadvantaged and socially isolated community members. Due to Covid-19, the meal service is providing take away for both lunch and dinner.
• Lunch 11am -1pm
• Dinner 4.30pm - 5.30pm
Food hampers are available between 11am – 1pm
Hampers and vouchers
- Gosford – 273 Mann Street, Gosford: 4322 5861
- Woy Woy – 41 The Boulevarde, Woy Woy: 4344 3261
- Wyong – 47 Howarth Street, Wyong: 4356 6700
100 Blackwall Rd, Woy Woy (opposite St John the Baptist Church)
Ph: 4341 0584
Support for anyone who is homeless, transient or needing a helping hand. Due to COVID restrictions, meals are takeaway from Monday to Friday from 11am -1pm
Also available is free fruit, vegetables and bread (not available Thursday)
Lifeline | 131114
A national charity providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services.
Kids Helpline | 1800 551 800
Kids Helpline is a free (even from Mobile) confidential 24/7 online and phone counselling service for young people aged 5-25. Qualified counsellors are available via WebChat, phone or email anytime and for any reason.
DV line 1800respect | 1800 737 732
24-hour national sexual assault, family and domestic violence counselling service for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.
Link to home | 1800 152 152
Link2home is the state-wide homelessness information and referral telephone service. It is available 24 hours a day, 7 days a week, every day of the year. Provides information, assessment or referral to homelessness services and support in NSW.
Australian Red Cross: 1800 077 284
Beyondblue: 1300 22 4636
Centrelink (Family Support): 1300 169 468
Louise House: 4392 7255
NSW Disaster Recovery: www.nswdrcn.org.au
NSW Mental Health Line: 1800 011 511
Suicide Call Back Service: 1300 659 467
The Salvation Army: 13 72 58
Ph: 1800 152 152.
Link2home is the statewide homelessness information and referral telephone service. It is available 24 hours a day, 7 days a week, every day of the year.
Provides information, assessment or referral to homelessness services and support in NSW.
Central Coast Tenants Advice and Advocacy Service
Access the Renter's Guide to COVID-19 which has been developed to provide legal information about situations that may arise as a result of the COVID-19 pandemic.
Yerin/EleanorDuncan Aboriginal Health Services
Ph: 4351 1040
Provides primary health care in a culturally safe environment to the Central Coast Aboriginal and Torres Strait Islander community.
Note: Service is an approved vaccination for the COVID-19 vaccines.
Northern Settlement Services
Ph: 4334 3877
Ph: 4969 3399 for Coronavirus (COVID 19) information in your language
Interpreter service 131 450
Northern Settlement Services is providing casework support and information to Multicultural Communities during this coronavirus outbreak. Assistance is by phone and online. Face to face meetings will be by appointment only, if it is safe to do so.
Ph: 4304 7870 (Gosford)
Ph: 4394 9100 (LakeHaven)
A free service for young people aged 12-25 years to access mental health support.
Kids Help Line
Ph: 1800 551 800
Provides support any time for any reason. Click here for information that might help with your problems and questions specific to the coronavirus (COVID-19).
Visit the Reach-Out website
Provides free Covid-19 support information for young people and their parents to help them stay well.
Y Space online
Visit the Y Space website
Your Central Coast guide to everything youth.
Mensline: 1300 789 978
Mens Referral Service: 1300 766 491
Meals on Wheels – Central Coast
Ph: 4357 8444
Delivery of nutritious meals, social interaction and a friendly check on people’s wellbeing
Red Cross TeleCROSS
Ph: 1300 885 698
Red Cross can provide you with a daily telephone call to check on your wellbeing allowing you peace of mind if you are at risk of an accident or illness.
Ph: 1800 022 222
Healthdirect provides free, trusted health information and advice, 24 hours a day, 7 days a week