Transformation of the Coast's Visitor Information Centre


  • Front of the Visitor Information Centre at The Entrance
Thursday, 24 March 2022


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Council has committed to the upgrade and renewal of the existing Visitor Information Centre at The Entrance as part of our Operational Plan for this financial year.

We have prioritised this important project to upgrade to a multipurpose facility and improve toilets and accessibility that will not only help to drive tourism and economic spend, but also be a year-round space for locals to enjoy.

What's planned?

  • An interactive Visitor Information Centre experience with the ability to create tailored Eat, Stay and Play itineraries.
  • Replacement of existing amenities with modern and improved public facilities for all, including an 24/7 Adult Accessible Change Facility (AACF) and event toilets.
  • Improved layout and new decking to take advantage of the magnificent Entrance channel and natural environment, including improved accessibility.
  • A dedicated space to showcase and sell a wide spectrum of bespoke local products from local Makers and Creators.
  • A bookable function area for small-scale events.
  • A purpose-built accessible greenroom and backstage office area to support the existing Memorial Park stage and performers.

Interior and exterior renders of the new Visitor Information Centre

Benefits for the community

By creating an inviting and vibrant hub for locals and tourists to find key information we will increase the uptake of day trips, overnight stays and consequent spending, which is vital for the continued growth of our region’s economy. The new Centre will educate and inform visitors and residents about the diverse range of experiences on offer across the Coast to disperse people and spend throughout the region.

With an already purpose-built stage and adjoining grounds, these upgrades will also improve our capacity to host large-scale events and festivals and to attract exciting new acts to the Coast.

In addition we are providing locals with improved facilities and an opportunity to learn more about the region's offerings and connect with our local makers and creators.

Project timeline

November 2021Temporary Visitor Information Centre Complete
March 2022Construction commences
October 2022Construction complete

Minimising impacts during construction

Every effort will be made to minimise impacts to you as we complete these works.

Throughout construction the temporary Visitor Information Centre currently set up in Memorial Park, The Entrance will remain open to the public, seven days per week. Responses from Council staff to email and online enquiries will continue.

Temporary toilets are in place and available on Marine Parade, The Entrance throughout the construction period.

However, the Council Customer Service point at this location will continue to be closed temporarily, as resources are relocated to our high-traffic customer service points. This is due to a significant increase in customer service phone calls volumes, exceeding 30,000 calls per month. The Council Customer Service point at The Entrance is expected to reopen in June 2022.

There may be a temporary loss of some parking spaces and increased vehicle traffic and noise in the area, however our priority will be to minimise disruption to residents, businesses and visitors as much as possible during construction.

Click here to find alternate car parking spaces, toilets and BBQ areas that are in close proximity to The Entrance Town Centre. 

If residents are concerned about the project at any stage, we encourage them to contact our online Customer Service Centre or by calling 1300 463 954.

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Last updated : Mon 11 Apr 2022