In relation to the suspicious activity identified in Council’s payment system late yesterday afternoon, Council understands that a criminal cyber attack has occurred, involving the generation of random card numbers that were then tested for authenticity by making small payments to Council. Hundreds of these payment attempts were rejected, but we are aware that fewer than 20 were successful. 

These actions may have impacted any card holders across Australia, not just those who transact with Council. 

Council is working with its providers to provide a solution to this cyber criminal attack and in the interim has closed its online payment channel. It is understood a number of other organisations have been similarly impacted. 

Council concern remains alerting our community that this is another example of sophisticated attackers and that all card holders should remain alert. We strongly recommend that you check your banking transactions and if you suspect your card information may have been compromised, contact your bank or financial institution immediately. 

We apologise to our customers who may not be able to transact with us via their preferred method of payment but we have multiple other options available which are safe and accessible, including BPay, payment by credit/debit card at the Wyong Administration Building, Gosford Service Centre, Woy Woy and Lake Haven Library Service Centres.  Customers are also able to make payments with their credit cards at Australia Post. .

Further update will be provided as soon as Council has information from the payment gateway provider.