Council is streamlining the way it accepts payments at its waste management facilities by moving to a digital-only payment model. Going cashless will minimise the costs that come with handling, counting, and banking cash while improving transaction time and traffic flow through the weighbridge thereby leading to a faster, more efficient service. Currently, only 5% of non-account holders use cash, and those transactions make up just 3% of total payments by value.

Yes. Under Australian law, businesses – including local councils – can set the terms of agreement of how the payment will be made, as long as this is clearly communicated before a transaction takes place.

Council has communicated the terms of the agreement of not accepting cash payments through signage at the entry to the facility and at both the inbound and outbound weighbridge windows. This ensures customers are aware of the payment terms before using the service.
 

Council accepts payment through the following physical cards:
•    Eftpos (debit and prepaid) 
•    Visa and Mastercard (credit, debit, prepaid)

Council does not apply payment surcharges for card payments.  

Regular customers may also open a Bpoint Account through the Commonwealth Bank. A form is required to be filled out, emailed to waste@centralcoast.nsw.gov.au. After a Council staff member creates a customer account for the listed vehicle registrations, CommBank sends a link to the designated email to the Bpoint customer which requests you to securely enter your credit card details. Council does not keep any credit card details. Payment will then be processed through the Bpoint system each time an authorised vehicle registered to that account makes a transaction. 

Yes. There will be cost savings through streamlining the way the facility accepts payments, for example, by going cashless to minimise costs that come with handling, counting, and banking cash and reduced risk of theft or fraud. 

The following waste materials are accepted our waste management facilities free of charge:

Scrap Metals – Any product predominately metal, whitegoods, bikes, trampolines (metal elements only), car bodies and car tyres with rims on.
Cardboard – Household quantities only (up to 200kg). Items not accepted: tissues boxes, paper towels, wax coated UHT/long life cartons/Tetra Paks, disposable coffee cups or items contaminated with food.
Paper – Household quantities only of newspaper, magazines, brochures, wrapping paper, cards, office paper and envelopes. Items not accepted: shredded, laminated or cellophane items.
E-Waste – Any electrical product with a cord that does not contain liquid including: televisions, computers and laptops, hard drives, keyboards, scanners, printers, photocopiers, fax machines, audio equipment, speakers, electronic tools and garden equipment, household small appliances, video/DVD players, cameras, mobile phones, game consoles and vacuum cleaners. Residential customers only.
Glass – Bottles and jars (no flat glass). Residential customers only.
Aluminium – Cans and scrunched foil, tins and empty aerosol spray cans. Residential customers only.
Batteries – Any lead acid car, marine and household batteries.
Motor oil - Maximum 20 litres.
Fluorescent lights - Maximum 12.
Plastic - PET/HDPE bottles.
 

Residents can use Council’s bulk kerbside waste collection service, which offers up to six bookings per year for general or green waste. Book a kerbside collection here. 
 

Customer payments should not be impacted. Council's waste facilities are equipped with various systems to maintain continuous operation in the rare event of network and power outages. These include weighbridge software which can work offline, backup mobile EFTPOS terminals using multiple mobile service providers and backup generators.