Laycock Street Community Theatre is pleased to accept the 'Discover' vouchers as part of the Service NSW Dine & Discover initiative. Here are a few FAQs that will help with your purchase. The expiry date for redemption has now been extended to 30 June 2022.
How do I use my voucher at Laycock Street Community Theatre?
Discover Vouchers can be redeemed on any ticket purchase at the theatre.
To redeem your vouchers view the Theatre's What's On page to select your performance and head into our Box Office in person or phone 02 4323 3233 (office hours 10am-2pm Monday to Friday). We are unfortunately unable to redeem the vouchers online. At the counter we will scan the QR code on your voucher. Over the phone we will ask for the 9 digit code that appears below the QR code on your voucher. This can be a mix of letters and numbers.
If using a code from your Service NSW app, be mindful that the codes refresh every 10 minutes so it will have to be live on your phone at the time of booking.
How do I get my vouchers if I do not have a mobile device or email address, or I have no internet access?
If you do not have a mobile device or email address, or you're unable to apply online, you can call 13 77 88 or visit a Service NSW Centre to apply for the vouchers.
Can I use my voucher to purchase tickets at the door at show time?
No. Vouchers can only be redeemed in advance during office hours, and cannot be used for door sales prior to a performance.
How many vouchers can I redeem at once?
You can redeem 1 voucher per person per day. However, you can combine your voucher with another person's voucher towards the same transaction. This is part of the Service NSW terms and conditions. More information can be found on the Service NSW Website.
What if I want to cancel my ticket purchased with a voucher?
All vouchers are non-refundable and can only be used once. Our Refund and Exchange policy can be found here, which includes COVID specific conditions for ticket purchases.
Am I able to use my voucher towards tickets I have already purchased?
No. Once tickets are purchased the transaction is final. Please let our Box Office staff know that you would like to use your voucher before processing any payment.
Can I use my voucher for tickets to a show happening after the voucher expiry date of 30 June?
Yes. The vouchers themselves expire on 30th June, but can be redeemed towards any show that is currently on sale irrelevant to the date. This includes all shows after 30th June.
Can I use a voucher if the total transaction is less than $25?
Yes, but the remaining balance is forfeited and you will not be able to use the voucher again.