Online submission of an application using the NSW Planning Portal

The NSW Planning Portal is an online platform where community, industry and government can work together to provide a digital experience that supports effective planning and decision making under the Environmental Planning and Assessment Act 1979. 

As of 16 June 2020, all development related applications and post consent certificates must be submitted to Council through the NSW Planning Portal. These include:

  • Development Applications
  • Section 4.55 Modification Applications
  • Complying Development Certificates
  • Construction Certificates
  • Occupation Certificates
  • Subdivision Certificates
  • Appointments of Council as a Principal Certifier

As of 31 July 2020, all Principal Certifier applications for certificate registration are to be submitted to Council using the Online Certificate Registration through the NSW Planning Portal. The lodgement fee is to be paid via the Portal, prior to submitting the application to Council. 

This includes the following certificate types:

  • Complying Development Certificates
  • Construction Certificates
  • Occupation Certificates; and
  • Subdivision Certificates

For all other applications that are required to be submitted to Council, please follow instructions specific to the application type detailed on our website.

Submit an application


Please be advised that applications submitted via the NSW Planning Portal may take 7 to 10 business days for the applicant to receive an update. The majority of applications submitted via the Portal will undergo a pre-lodgement review prior to Council lodging the application. This review ensures that the application is sufficient to progress for assessment. Once the review has been completed, Council will email the applicant via the Portal either requesting additional information and/or requesting payment of fees. Once fees are paid, the application is then progressed to lodgement and forwarded for assessment. Should you have any questions regarding your application submitted via the Portal, please forward your enquiry to and an Administration Officer will respond within two business days.

To submit an application through the NSW Planning Portal, first you will need to register and then verify your account. If you have already created an account, simply login to get started.

Register Login

Require assistance with submitting your application?

Should you require assistance with submitting an application via the Portal, Council offers a range of customer assistance solutions. 

  • Quick Reference Guides created by Service NSW are available for your reference when using the NSW Planning Portal. 
  • Council has created how-to-guides (video format) that provide step by step, click by click instructions to assist you with navigating the Portal. 
  • Receive assistance from a dedicated Portal Support Council Staff member via phone, email or Skype. To organise this, please email detailing your request for assistance. 

Frequently asked questions

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What information is publicly available for applications submitted via the Portal?

The NSW Application Tracker can be used by the general public to search for applications that have been submitted via the NSW Planning Portal. The information publicly available on the Application Tracker includes the Council to which the application was submitted, the type and status of the application submitted, the Planning Portal application number and the type of development. All documentation submitted to the Portal is not publicly available via the Planning Portal website or the NSW Application Tracker.

For further information on the NSW Planning Portal, please also refer to the NSW Planning Portal website and their Frequently Asked Questions.

What happens when I submit my application via the NSW Planning Portal?

Once you have submitted your application via the Portal, Council will be notified of your new application. Council staff will then review your application to determine if any additional information is required. Should any additional information be required, you will receive an email notification generated from the Portal requesting the relevant information to be submitted (via the Portal).

When Council is satisfied with the documentation submitted with your application, you will receive an email notification generated from the Portal requesting fees to be paid for your application. Once fees are paid, your application will be formally lodged with Council and progressed through for assessment. 

I’m having technical issues with the Portal

Service NSW are available to provide technical support for the NSW Planning Portal. All enquiries can be referred to Service NSW by either emailing or calling 1300 305 695. 

How do I submit additional information requested on my application?

Council staff may request additional information to support the assessment of the application. This additional information is required to be submitted via the NSW Planning Portal.

For detailed steps on how to submit additional documentation via the Portal, please refer to the relevant Quick Reference Guide.

Please note: additional documentation received via email or hardcopy will not be accepted. All additional information must be submitted to Council through the Portal.

How do I pay my application fees?

Once Council has reviewed your application and is satisfied that all relevant documentation has been submitted, you will receive an email notification requesting fees to be paid. The email will direct you to log into the Portal where you will find an uploaded invoice from Council with instructions on how to make your payment. If you are a company submitting an application on behalf of your client, you are able to download the invoice and forward to your client for direct payment to Council. 

Please note: your application will not progress to lodgement until fees are paid.


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NSW Planning Portal Video How-To-Guides

Council has created how-to videos with step by step instructions to assist you with navigating the NSW Planning Portal. Audio and closed caption instructions are available within each video to suit your preference. ...
Last updated : Wed 30 Sep 2020