The NSW Planning Portal is an online platform where community, industry and government can work together to provide a digital experience that supports effective planning and decision making under the Environmental Planning and Assessment Act 1979.
As of 16 June 2020, all development related applications and post consent certificates must be submitted to Council through the NSW Planning Portal. These include:
- Development Applications
- Section 4.55 Modification Applications
- Complying Development Certificates
- Construction Certificates
- Occupation Certificates
- Subdivision Certificates
- Appointments of Council as a Principal Certifier
For all other applications that are required to be submitted to Council, please follow instructions specific to the application type detailed on our website.
Submit an application
To submit an application through the NSW Planning Portal, first you will need to register and then verify your account. If you have already created an account, simply login to get started.
Require assistance with submitting your application?
Should you require assistance with submitting an application via the Portal, Council offers a range of customer assistance solutions.
- Quick Reference Guides created by Service NSW are available for your reference when using the NSW Planning Portal.
- Council has created how-to-guides (video format) that provide step by step, click by click instructions to assist you with navigating the Portal.
- Receive assistance from a dedicated Portal Support Council Staff member via phone, email or Skype. To organise this, please email email@example.com detailing your request for assistance.
- Attend a scheduled online demonstration session facilitated by Council Staff that will walk you through how to use the Portal. To register for an upcoming session, please click here.
Frequently asked questions
Once you have submitted your application via the Portal, Council will be notified of your new application. Council staff will then review your application to determine if any additional information is required. Should any additional information be required, you will receive an email notification generated from the Portal requesting the relevant information to be submitted (via the Portal).
When Council is satisfied with the documentation submitted with your application, you will receive an email notification generated from the Portal requesting fees to be paid for your application. Once fees are paid, your application will be formally lodged with Council and progressed through for assessment.
Once Council has reviewed your application and is satisfied that all relevant documentation has been submitted, you will receive an email notification requesting fees to be paid. The email will direct you to log into the Portal where you will find an uploaded invoice from Council with instructions on how to make your payment. If you are a company submitting an application on behalf of your client, you are able to download the invoice and forward to your client for direct payment to Council.
Please note: your application will not progress to lodgement until fees are paid.
Council staff may request additional information to support the assessment of the application. This additional information is required to be submitted via the NSW Planning Portal.
For detailed steps on how to submit additional documentation via the Portal, please refer to the relevant Quick Reference Guide.
Please note: additional documentation received via email or hardcopy will not be accepted. All additional information must be submitted to Council through the Portal.
Service NSW are available to provide technical support for the NSW Planning Portal. All enquiries can be referred to Service NSW by either emailing firstname.lastname@example.org or calling 1300 305 695.
The NSW Application Tracker can be used by the general public to search for applications that have been submitted via the NSW Planning Portal. The information publicly available on the Application Tracker includes the Council to which the application was submitted, the type and status of the application submitted, the Planning Portal application number and the type of development. All documentation submitted to the Portal is not publicly available via the Planning Portal website or the NSW Application Tracker.