Storm and flood recovery on the Coast


  • The Entrance Channel at Sunrise
Tuesday, 4 May 2021


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Recovery assistance

The Central Coast community is continuing to recover from the severe weather that lashed our region in March 2021. With a declaration of natural disaster for the Central Coast, support services are available for impacted residents to aid recovery. 

If you need support, contact the Service NSW storms and floods customer care service on 13 77 88. To learn about support available to impacted residents, view the NSW Government  Storms and Floods community information for the Central Coast.

A Community Recovery Centre has been established at 5564 Old Northern Road Wisemans Ferry, opposite the Wisemans Ferry Bowling Club, for residents affected by the Hawkesbury River flood. This dedicated Community Recovery Centre provides face-to-face support for residents affected by recent storms and flooding. Residents from the Central Coast, Wisemans Ferry, The Hills and Hornsby council areas can access support from this Recovery Centre.

The NSW Government is working in partnership with Local Government and the Australian Government to provide impacted people with information on and access to:

  • accommodation advice
  • replacing lost documents
  • mental health and wellbeing services
  • support for businesses
  • clean-up services
  • financial assistance
  • insurance and legal support.

Further information is also available via the Service NSW website.

Useful resources for impacted residents:

If you are feeling overwhelmed, anxious, sad or need help during any this emergency and recovery phase, there are many local health and wellbeing services available. Find out ways you can get help.

Clean up and recovery work

Following the March storm and flood event, Council has:

  • collected more than 306 tonnes of wrack, including from the road reserve in front 180 residential properties around Tuggerah Lakes, and flood debris from over 4km of foreshore
  • collected 710 tonnes of debris from beaches: Terrigal 615 tonnes (seaweed), and the remainder from Patonga, Umina, Ettalong, Killcare, Avoca and Shelly Beach
  • repaired more than 3,000 potholes across our road networks
  • made safe 22 landslip sites within road reserves
  • identified 15 sites of significant road damage with four repaired, nine made safe with interim works, two scheduled for repair and three remaining closed due to severity
  • completed 4,400 bulk kerbside collections across the Coast in the two weeks post the storm event
  • commenced composting 882 tonnes of seagrass and seaweed which will be processed into soil products
  • established over 120 road closures due to flooding over the road

The Central Coast community has delivered:

  • 127 tonnes of storm related waste to Council’s waste management facilities with over 70% of this material diverted from landfill
  • 1.38 tonnes of seagrass wrack to Councils waste facilities free of charge.

The cost to Council from the recovery efforts to date is $739,907, with identified further encumbrances of $434,022.  It is expected there will be further costs associated with the recovery efforts in addition to this, meaning total costs are likely to exceed $1.1 million. Resilience NSW has advised that a portion of the costs will be able to be reimbursed, with that value not yet determined.

Daily bulk kerbside bookings have increased from an average of around 600 collections per day in the weeks immediately prior to the flood event to around 1,000 collections per day post storm. Residents are reminded that Council will ensure flood affected bulk waste is collected, however collections must be booked through the 1coast website or on 1300 126 278.

See the Information about wet weather clean-up section below for details on waste management options during clean up.

Residential waste services 

    Removal of seagrass wrack and vegetation debris

    Various options are available for residents who have been flood affected to remove seagrass and other floating vegetation debis from private property including:

    • Place small volumes of seagrass and vegetation debris into your green waste bins. Place non vegetative waste in the red bin or as part of a bulk kerbside collection.
    • Take it directly to Council’s waste management facilities. Up until 31 May 2021, Council will waive gate fees for the delivery of seagrass wrack and other vegetation debris which has deposited in properties following flood waters subsiding. Residents are requested to minimise contamination of this material with other waste types at the time of collection to enable composting.
    • If there is too much to place in the green waste bin or transport, please stockpile and place seagrass and vegetation debris in a safe location next to access roads or pathways within foreshore reserves, or the road kerbside outside of your property. Once placed on the kerbside, call Council on 1300 463 954 for a ‘Tuggerah Lakes Seagrass’ booking or book via the 'Report an issue' form on our website and we will be able to assist with removal.

    Can I take storm damaged bulky household and organic garden waste to the tip?

    If you need to clear excess flood impacted bulk household waste and debris from your property as a result of the severe weather, you can book a standard bulk kerbside collection for both excess garden waste and normal bulk waste accepted by 1coast. This waste will be collected within a week of booking, generally on the next scheduled bin servicing day. Residents can book up to six general or green waste bulk kerbside collections a year of two cubic metres per allocation. Bulk kerbside entitlements are reset annually on 1 February.

    Residents can also dispose of their flood impacted bulk waste directly at one of Council’s two waste management facilities. Reduced fees apply as a result of the NSW government waiving the waste levy for flood impacted waste up until 30 June 2021.

    Council’s Waste Management Facilities are located at:

    • Buttonderry Waste Management Facility – 850 Hue Hue Road, Jilliby
    • Woy Woy Waste Management Facility – Nagari Road, Woy Woy

    What do I do with used sandbags?

    Split the bags to remove sand and place in your garden where it won’t wash away. Place bags in the red lid garbage bin.

    Public property and commercial company waste

    Council will remove fallen trees and debris from the road and public reserves over the coming weeks.

    Businesses should use their private contract waste services or can deliver to one of Council’s waste management facilities - normal fees apply.

    Reach out for support

    The NSW and Australian Governments have announced a disaster recovery assistance package. If your home or belongings have been damaged or destroyed, a lump sum payment of $1,000 for eligible adults and $400 for each eligible child under the age of 16 may be available. Learn more about the Disaster Recovery Payment and how you can access it. 

    Support for impacted small businesses, primary producers and non-profit organisations is also available.


    All Central Coast beaches, ocean baths and estuarine swimming locations are open. For details visit our Central Coast beaches update page.


    NSW Health provides basic hygiene advice during the flood and clean-up period. Some helpful tips include:

    • Wash hands thoroughly with soap and clean water after handling flood-affected items or participating in any flood clean-up activities, after going to the toilet and always before handling or eating food.
    • Avoid coughing or sneezing on others and avoid the use of common or unclean eating utensils, toothbrushes, towels or handkerchiefs.
    • Avoid all unnecessary contact with mud and floodwaters. If you must walk through mud or enter floodwaters, always wear solid shoes, not thongs or sandals. Always wear gloves when handling flood-affected items or mud. Keep children out of flood-affected areas.
    • All cuts and abrasions should be cleaned, treated with antiseptic and covered immediately. If you have a deep cut or wound, if a wound has had contact with floodwaters or if a wound develops redness, swelling or discharge, seek immediate medical attention.
    • Avoid being bitten by mosquitoes. Use an insect repellent on exposed skin areas and reapply every couple of hours. Cover up as much as possible with loose-fitting and light-coloured clothing. Should you or any of your family have severe diarrhoea or vomiting, please seek immediate medical assistance. If you have these symptoms, you’ll need extra fluids to replace what you lose. The best fluids to take are those that contain a mixture of special salts (electrolytes) and sugars, (e.g. Gastrolyte) which can be purchased from local pharmacies.

    For more public health advice and information during and after storms or floods, please refer to the below resources: 

    Public Health Advice Fact Sheets

    Water and Sewer Services

    Due to the significant rainfall experienced across the Coast, a number of properties have had water and sewer services impacted. Council has now restored all rainfall impacted services within the network.

    Residents are encouraged to please let us know immediately if you are experiencing any water or sewer concerns by calling 1300 463 954.

    For all current dam water levels please go to the Love Water Central Coast website. For all current water service interruptions please go to Council's water outages page

    Business Assistance 

    NSW Business Chamber Central Coast has provided the below information for businesses seeking more information on business recovery assistance. 

    Industrial Relations and general commercial Issues 

    Australia Business Lawyers - ph: 1300 565 846 

    Commercial Leasing Issues 

    Small Business Commissioner -  ph: 1300 795 534  

    Australian Business Lawyers -  ph: 1300 565 846 

    Financial Assistance 

    Disaster Assistance Finder 

    Storm and flood assistance 

    NSW small business storms and flood support 

    Concessional Loan or grant applications 

    Financial Hardship  

    Business Support 

    Promote your business on our Bigger Backyard  

    Digitally activate your business

    Disaster Recovery Toolkit

    Helpful articles

    Grant finder 


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    Last updated : Mon 31 May 2021