There are exciting projects underway across the Coast, and I’ve recently been able to get out and witness the progress of work being undertaken by our hard-working Council staff. Whilst staff have had to adapt to working differently, it has not impacted on our delivery.

From walls going up at Adcock Park, beginning of pipes being laid at Mardi, new change rooms and facilities at EDSACC Bateau Bay, to an upgrade of outdoor futsal grounds and tennis courts at Killarney Vale. From large scale to small scale these are all projects that benefit our Central Coast community.

Behind the scenes we are also kicking some big goals. Our objective during this challenging time was to ensure our customer service responsiveness was maintained. Our customer service team have achieved just that and more! Council managed to transition our customer service staff from face-to-face, to working remotely within a week with the team managing on average 860 calls a day. Our biggest success reducing average call wait times from approximately 2 minutes to 28 seconds means that Council has been able to increase its responsiveness to the community during this challenging time.

Challenges or not, Council staff continue to keep their finger on the pulse.

The long list of works and projects that are continuing is available at centralcoast.nsw.gov.au/council/news/media-releases/essential-council-work-continues-across-coast

Mayor Lisa Matthews
Central Coast Council