General FAQs and facts

Discoloured water and water-saving devices

We are aware some residents have been experiencing discoloured water as a result of increased levels of mineral manganese in some of our water catchments. We can assure the community that Council maintains disinfection levels in accordance with the Australian Drinking Water Guidelines and therefore, despite discolouration of the water it is perfectly suitable for handwashing.

Our water-saving devices focus on reducing the flow rate and pressure at water taps to discourage overuse of water. These taps continue to provide an adequate amount of water to perform a good hand-washing in accordance with NSW Health guidelines which recommends hand washing with soap and water for 20 seconds.

For more information on Water Services and Covid-19, download the Water Services Association of Australia’s fact sheet.

Remember to only flush the 3Ps!

With a shortage of toilet paper and people using alternatives, we want to remind you to only ever flush the three P's down your porcelain throne – poo, pee and paper.

Everything else needs to go in the appropriate bin - this includes tissues, nappies, paper towels and wipes, even if they are labelled 'flushable'.

Find out more about how you can help 'Save our sewers'.

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Where can I find information about COVID-19?

The NSW Government can provide up-to-date information to our community through the Service NSW hotline - 13 77 88 and is available 24 hours a day, 7 days a week.

The Australia Government Department of Health and NSW Health provide daily updates on their websites.

You can also learn more about protective measures against coronavirus from the World Health Organization.

Australia's Department of Foreign Affairs & Trade is also updating the Smartraveller website every day.

We provide regular updates to our community, including information about service disruptions.

To avoid missing the latest updates, ensure you like or follow our Facebook and Twitter accounts and subscribe to weekly Coast Connect emails

What can I do to stay safe?

There are a range of things you can do to reduce risk to yourself and those around you during this time.

  • Follow basic hygiene principles
  • Clean your hands with soap and water for 20 seconds, or an alcohol-based hand rub
  • Cover your nose and mouth when coughing and sneezing with tissue or a flexed elbow.
  • Isolate yourself at home if you feel unwell or have recently travelled through high-risk countries.
  • Work from home, if your employer permits it.
  • Practise social distancing, remaining at least 1.5m from other people and avoiding physical contact.
  • If you have further questions call your doctor or healthdirect on 1800 022 222.

I am an employer or business owner. What help can I get from other government agencies?

Council is part of the Central Coast COVID-19 Economic Task Force which has set up a central information portal for local businesses to find relevant information and available support (including assistance from Government agencies), plus the ability to submit questions. 

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Can I run a fitness class in one of the parks?

Yes. If you are a professional personal trainer you still need a licence and must maintaining a distance of 1.5 metres from others at all times. Public gatherings must not exceed 20 people.

Have dog parks been closed?

No, dog parks are not closed. You are still permitted to use dog parks providing this is done so within the Government restrictions and social distancing measures currently in place.

Can I still swim at the beach?

You should only swim at one of the 15 Central Coast beaches where lifeguard and surf lifesaving patrols are in place. See which beaches are patrolled during the warmer months.

Can I walk my dog on the beach?

Dog walking on designated dog friendly beaches is still permitted providing this is done so within the Government restrictions and social distancing measures currently in place. However, please keep in mind that not all Central Coast beaches allow dog walking, which will be displayed on the relevant signage. For information on dog friendly beaches, visit our Dog parks and beaches web page.

What if something happens on the beach? Will there be someone to help me?

Lifeguard and surf life saving patrols are not currently in place at all 15 Central Coast beach locations, therefore swimmers are encouraged not to swim. Any swimmers do so at their own risk.

If there is an emergency, an emergency response team will operate within NSW and can be contacted by phoning 13 SURF.


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Last updated : Thu 18 Jun 2020