Changes to our services and facilities

Council’s priority during the evolving COVID-19 situation is the health and safety of staff and the community, whilst essential services are delivered.

Many Council services, venues and facilities will continue to operate without interruption, however some changes are necessary as we continue to follow Public Health Orders and reduce the spread of COVID-19 locally. Like many organisations, Council staffing resource has been impacted which is also requiring adjustments to our operations and some services.

The below table outlines changes to Council services and facilities in response to the COVID situation.  Council may need to further adjust services to respond to changing circumstances as the COVID situation evolves, and this page will be updated regularly.  

We appreciate your patience and understanding as we all navigate these difficult circumstances.

Help keep our community and yourself safe!

When attending our facilities and venues, thank you for helping to prevent the spread of COVID-19 by adhering to any restrictions, practising social distancing and maintaining personal hygiene. If you are feeling unwell, please delay your visit and remain at home. 

Visitors are required to check in with the Service NSW app. These details will only be used for the purpose of tracing COVID-19 infections should the need arise. 

Please refer to NSW Health for full details on the Public Health Orders. For the latest NSW Government updates, alerts and restrictions about COVID, please visit the NSW Government’s information hub.

Changes to services and facilities

Service, facility or venue

Status

Details

Accommodation and Tourism

Holiday parks

Open

Central Coast Holiday Parks is following all current Government Health Orders in relation to vaccines and travel to our holiday parks. 
Please ensure you are aware of any changes to the health orders that may impact your upcoming booking.

Book online now – bookings required

Patonga Camping Ground

Open

Patonga Caravan and Camping Area is following, all current Government Health Orders in relation to vaccines and travel to our holiday parks. 
Please ensure you are aware of any changes to the health orders that may impact your upcoming booking.

Please contact the park directly via email patongacampingarea@centralcoast.nsw.gov.au or phone 02 4379 1287 to make a booking.

The Entrance Visitor Information Centre Open

Visitor Information Centre is now open in the temporary premises in Memorial Park, 7 days a week, 9.30am to 4.30pm (excluding Public Holidays).

Note: Council's Customer Service desk at the Visitor Information Centre is temporarily closed.

Animal Facilities

Animal Care Facilities, Erina and Charmhaven

Open

Society of Companion Animal Rescue (SoCares) managed facilities. 

Contact details for further information.

Arts & Culture

Gosford Regional Gallery and Edogawa Commemorative Garden

Open

We are operating per the current Public Health Order and with updated COVID-19 Safety Plans in place.

To see current event information, go to www.centralcoast.nsw.gov.au/galleries 

Laycock Street Community Theatre

Open

We are operating per the current Public Health Order and with updated COVID-19 Safety Plans in place.

To see current event information, go to www.centralcoast.nsw.gov.au/theatres

The Art House

Open

We are operating per the current Public Health Order and with updated COVID-19 Safety Plans in place.

To see current event information, go to The Art House web page

The Entrance Gallery & Studio

Open

We are operating per the current Public Health Order and with updated COVID-19 Safety Plans in place.

Community

Early childhood education and care centres

Open

We are operating per the current Public Health Order and with updated COVID-19 Safety Plans in place.

All services are subject to change at short notice due to the impact of COVID-19 on staff and resources, and if there are any cases of Covid exposure. 

Affected families will be notified by Council’s Education and Care Support Services.

Community Centres and Halls

Open 

We are operating per the current Public Health Order and with updated COVID-19 Safety Plans in place.

50+ Centres and Senior Centres (Managment Committee operated)

Open

The following 50+ centres re-opened 10 January 2022:

Closed until advised.

  • Wyong Seniors – ph: 4352 1553

The Hub Youth Entertainment Venue

Open

We are operating per the current Public Health Order and with updated COVID-19 Safety Plans in place.

Customer Service

The current COVID situation has impacted staffing levels and seen an increased demand for customer service by telephone, and reduced the need for in person customer service. 

In person customer service is still available, however temporary adjustments are now in place and are subject to change: 

Staff are being rotated to minimise disruption to customer service and these changes should help reduce the call wait times and improve the customer experience.
 
This will also help mitigate any potential further COVID exposure as Council continue to serve customers at the higher volume locations.

Customer service - online

Open

24/7 online customer service portal

Individuals can submit enquiries, requests, report non-urgent issues or formal feedback through our customer portal. Lodging this way ensures it is registered in Council's system and you will provided you with a reference number of which you'll be able to track if necessary. 

Customer service - phone

Open

Customer service is available by telephone during Council’s business hours (Monday to Friday, 8.30am – 5pm) 

Ph: 1300 463 954

This number can also be used to report urgent or emergency issues outside of business hours or during Council closure period.  For example, emergency water and sewer issues such as spills, leaks, or bubbling water.

Customer service – in personVaried

Open with reduced staff:  

  • Gosford customer service centre (store front), 91-99 Mann Street, Gosford. Please note there is no longer a postal service at Gosford. All mail, parcels and deliveries must be delivered to Wyong - Monday to Friday, 8.30am to 5pm (excluding public holidays)
  • Wyong customer service centre (administration building), 2 Hely Street, Wyong - Monday to Friday, 8.30am to 5pm (excluding public holidays)
  • Woy Woy library customer service desk is open Monday to Friday, 9:30am to 4:30pm (excluding public holidays)
  • Lake Haven Library customer service desk is open Wednesday to Thursday, 9:30am to 4:30pm
  • Erina Library customer service desk is open Tuesdays, 9:30am to 4:30pm

Temporarily closed:

  • The Entrance visitor centre customer service desk (located in the temporary premises in Memorial Park).  
Duty planner appointmentsImpactedDuty Planner appointments will be available by phone service, whilst the face-to-face service is suspended.

Events

Events

Varied

Whilst some events have been cancelled or postponed to ensure community and staff safety, others are able to continue online or with restrictions.

For the latest information on impacts to events go to our What's On webpage

Council events are being reviewed, and regular updates will be communicated to the community as further information becomes available. 

Council understands that the decision to cancel any events is disappointing to many people, and apologises for any inconvenience caused.

Leisure and Recreation  Centres, Gyms and Pools (indoor)

Lake Haven Recreation Centre 

Gosford Olympic Pool

Niagara Park Stadium

Peninsula Leisure Centre, Woy Woy

Toukley Aquatic Centre

Wyong Pool

OpenWe are operating per the current Public Health Order and with updated COVID-19 Safety Plans in place.

All services and programs are subject to change at short notice due to the impact of COVID-19 on staff and resources. 

For more information on each facility, go to our Leisure Centres, Gyms and Pools web page

Libraries

•    Read more about Council’s library services and programs. Email: library@centralcoast.nsw.gov.au
•    We are operating per the current Public Health Order and with updated COVID-19 Safety Plans in place.
•    All services and programs are subject to change at short notice due to the evolving impact of COVID-19 on staff and resources.  

Libraries Open

View Library opening hours

eLibrary (online services)

Open

Read about our eLibrary online library services
Home library service

Open

Read about our home library service
Mobile library service

Open

Read about our mobile library service

Programs and events

Impacted

The online school holiday programs will continue as planned, however in-person programs have been cancelled.

In-branch programs such as storytime, baby time, toddler time and meeting room hire are not offered at this stage.

For the latest information on Council events see our What's On webpage

Open Space Recreation and Sport Facilities

To help minimise the spread of COVID-19, please wash your hands before and after using any equipment and adhere to the rules and safety measures implemented by the NSW government for the Central Coast area – including social distancing.

Council has a COVID-safe summer plan in place to manage crowds at beaches and popular outdoor spaces. 
We have been working closely with NSW Health, Central Coast Health and the Local Emergency Operations Controller (LEOCON) to ensure a consistent and compliant approach to this year’s summer season in line with the latest Public Health Orders.

We are also working with local police to monitor behaviour in open spaces, and penalties for not following restrictions are enforceable by police.

This collaborative work will continue throughout the season to address any changes that may arise as the COVID-19 situation continues to evolve.

Beaches

Open

For beach patrol details and status of beach openings as it relates to dangerous sea conditions, visit our Beaches web page. 

Beachgoers are reminded that social distancing should apply even in the water, and are encouraged to visit quieter patrolled and flagged beaches during peak periods.

Grant McBride Baths, The Entrance

Open

The Grant McBride Baths site remains open unless closed for cleaning purposes, with the current status listed on our web page for this facility.

Due to COVID-19 restrictions, rules are currently in place as follows:

  • You may swim/exercise in numbers no more than 2 people
  • No organised swim groups or coaching are permitted
  • There is no sitting in grandstand or sunbaking on pool deck
  • Swim and leave as soon as possible
  • Please check in using QR codes when entering complex
Central Coast Regional Sporting and Recreation Complex

Open

Open unless there are private bookings or works are underway. Details here

Dog parks

Open

Please remember to undertake social distancing with other dog owners whilst at these facilities. 

Some non-essential maintenance works such as mowing may be impacted at this time, due to staff shortages related to COVID.

Playspaces

 

Open

To help minimise the spread of COVID-19, please wash your hands before and after using any equipment and adhere to the rules and safety measures implemented by the NSW government for the Central Coast area – including social distancing.
Parks, reserves, picnic and BBQ areas, paths and cycleways

Open

To help minimise the spread of COVID-19, please wash your hands before and after using any equipment and adhere to the rules and safety measures implemented by the NSW government for the Central Coast area – including social distancing.

Please also wipe down tables and BBQ areas following their use for the consideration and health of the next user.

Some non-essential maintenance works such as mowing may be impacted at this time, due to staff shortages related to COVID.

Paths and cycleways

Open

Some non-essential maintenance works such as mowing may be impacted at this time, due to staff shortages related to COVID.
Skate parks, BMX tracks, netball courts,  tennis courts, outdoor fitness equipment

Open

To help minimise the spread of COVID-19, please wash your hands before and after using any equipment and adhere to the rules and safety measures implemented by the NSW government for the Central Coast area – including social distancing.

Some non-essential maintenance works such as mowing may be impacted at this time, due to staff shortages related to COVID.

Sportsgrounds and community sport

Open

Our parks, reserves and facilities are often used as the venue for community sport competitions.

It is important to note that sports clubs and associations are required to have a COVID-19 Safety Plan in place. To help minimise the spread of COVID-19, some restrictions may also apply to community sport competitions.

For information about community sports and COVID-19 Safety Plans, click here

For the latest COVID-19 information, advice and restriction details, please refer to NSW Health

Some non-essential maintenance works such as mowing may be impacted at this time, due to staff shortages related to COVID. 

Waste Management Services and Facilities

Waste management facilities

Open

Buttonderry and Woy Woy Waste Management Facilities are open for tipping seven days a week from 7am-4pm - Monday to Friday, excluding public holidays and 8am- 4pm - Saturday, Sunday and public holidays.

When visiting Council’s waste facilities, the following requirements are in place: 

  • Please stay at home if unwell
  • Check in using the QR codes at the inbound weighbridges
  • Practice social distancing between customers and staff
  • Unload your own vehicle, other customers and staff are unable to assist
  • Pay using EFTPOS if possible. 

Read more about Council’s waste management facilities

Waste collection services

Impacted

We are currently experiencing some service impacts to our bulk kerbside waste collection service. This is due to COVID impacts on the staffing levels of our waste collection contractor, which has resulted in delays to booking dates/collection times.

Read more about Council’s bulk waste collection service here

All other waste collection services have minimal disruption. If your bin or booked bulk kerbside has not been completed on the scheduled day, please leave it on the kerbside until this service takes place. 

Read about Council’s resource management strategy, waste services and facilities

Other Facilities

Central Coast Airport

Open

Read about the Central Coast Airport

Gosford City Car Park

Open

 

Cemeteries

Open

Please contact us on 02 4350 5108 for bookings and enquiries in relation to the current NSW Public Health Order.
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Last updated : Fri 5 Aug 2022